Touch Screen on Fenix 8 AMOLED stopped working

Noticed yesterday that the touchscreen stopped working. With some difficulty reset the watch (after getting blue triangle of death).

Spoke to customer service and had me go into system settings --> about menu and scroll to screen where it showed TSC (touchscreen version) value of 0.00. Somehow during the call it updated to 0.19 and started working. Went to bed and woke up and now the touch screen stopped working and the TSC value is back to 0.00

I just tried a software re-install which didn't work and now have tried a reset again and its still showing TSC of 0.00. Watch is at Bundle 12.22

Anyone else having this issue? Any ideas on how to fix it?

Top Replies

Garmin-Laurie 6 months ago in reply to 3307097 +1 verified

Hello, I am sorry to hear you are having this issue. If the touch screen software version is missing, and software reinstall did not resolve this, I would recommend reaching out to Garmin Product Support…

All Replies

0 Former Member 6 months ago

Did you update the watch via garmin express on your computer, or via the watch?

0 9449181 6 months ago in reply to Former Member

I did a re-install of software through the hidden developer menu on the watch. I'm traveling now for work and my company won't let me install garmin express on my work laptop.

0 Former Member 6 months ago in reply to 9449181

I would try garmin express when you have access to a computer via the USB cable. That may fix your problem.

0 9449181 6 months ago in reply to Former Member

unfortunately, that won't be until Sunday night... So annoying.

0 3307097 6 months ago

I have the same issue since a couple of month back. Have not tried resetting it yet since i really dont use touch, but still I want it to work for later when I eventually want to sell it. TSC is 0.00 for me as well.

+1 Garmin-Laurie 6 months ago in reply to 3307097

Hello, I am sorry to hear you are having this issue. If the touch screen software version is missing, and software reinstall did not resolve this, I would recommend reaching out to Garmin Product Support. This device may need to be replaced.

0 9449181 6 months ago in reply to Garmin-Laurie

Hi Laurie,

Thanks for responding. After a call with a great customer service representative names Tom, I created a video and exported a very large zip file from the watch via garmin express for the development team to analyze. About a day later I heard back that the touch screen was defective and started the replacement process.

Great customer service. Very glad I got a garmin!

0 1604864 4 months ago

Go to the Garmin connect app , go to the Garmin devices option under more tab . Go to controls and add touch to the controls . Now go to the watch and go to controls ( top left press and hold ) Select touch and set it to ON . Should be good to go !