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fenix 8 51 amoled does not connect via Bluetooth to garmin connect on android

6959486
5 months ago

good afternoon, I bought phoenix 8 amolid 51 a week ago, an update took place at night, I did not synchronize with the clock in my phone, after training I tried to synchronize, nothing works, the clock does not connect, I reset the clock there is no result, I reinstalled the garmin connect, too, did not connect, tried to install on 3 other phones and does not see there the clock. they connect to the computer via cable. R.S. I have a Phoenix 6, they both connected and are connected, apparently the firmware 11.89 is buggy

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  • 4 months ago +1 verified

    Hello

    I am sorry to hear you are having trouble with this. There are a few steps I would recommend trying. 

    • Ensure the watch is on the latest SW version 11.90 using Garmin Express. 
    • If this is still…

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  • +1 4 months ago

    Hello

    I am sorry to hear you are having trouble with this. There are a few steps I would recommend trying. 

    • Ensure the watch is on the latest SW version 11.90 using Garmin Express. 
    • If this is still not pairing, I would recommend reinstalling the software version with these steps: 
    1. Hold the middle left button
    2. Select Watch Settings
    3. Select System
    4. Select About
    5. Press the Light button roughly 8 times
    6. Select Reinstall Software
    • If this is still not pairing, I would recommend using these steps to try pairing again from scratch: 
    1. Ensure the phone's OS is on the latest version
    2. Uninstall the Connect Mobile app
    3. Clear the phone cache and history
    4. Ensure the watch does not appear in the phone's Bluetooth menu. If it is, please remove the device
    5. Powercycle the watch and phone. To do this, hold the Light button until this shuts off. Then power on again
    6. Reinstall the Connect Mobile app
    7. Try the pairing again ( Be sure there are no other Bluetooth enabled device nearby)

    If this continues to not pair, I would also recommend trying a factory reset with these steps: 

    1. Ensure the watch is powered off.
      • You may need to hold LIGHTfor up to 30 seconds to turn the watch off.
    2. Press and hold BACK and START/STOP.
    3. Press LIGHT to power the watch on while holding these two buttons.
    4. After the first beep release START/STOP.
    5. After the second beep release the remaining button.
  • 0 4 months ago in reply to Garmin-Laurie

    я делал все и не один раз, последний раз выскочила ошибка need wereless 28.83 и все

  • 0 4 months ago in reply to 6959486
    6959486 said:
    I did everything and more than once, the last time the error need wereless 28.83 popped up and that's it

    If this issue is still occurring, the device may need to be replaced. For this, you will want to contact Garmin Product Support. 

  • 0 4 months ago in reply to Garmin-Laurie

    как сделать это обращение? я планировал завезти данные часы в магазин где я их купил или нужно сделать заявку на возврат на электроннуб почту?