Tips From Garmin re Button Sensitivity, Faces, and Orange Trim - I Whined

510118 8 months ago

I whined and got some answers:

I am sorry to hear that you are having problems with the Fenix 8 AMOLED, I just have a few questions to better assist you with this issue.

Regarding the sensor cover color we are grateful to have enthusiastic customers who care about our products. If you would like to submit an idea, to our innovation team please see the link below. Unfortunately that piece cannot be replaced at this time. https://www.garmin.com/en-US/forms/ideas/
There will be more watch faces available in Connect IQ if you do not like any of the ones that are built in.
The buttons did change on this watch due to the dive abilities of this watch, so they might take some getting used to. There is a calibration.

The following steps will allow you to calibrate the buttons of your watch and possibly resolve the button issue you are experiencing.

1. Plug your watch into a Windows PC or a Mac that has the ability to read MTP devices (a third party program may be needed for your Mac to see the watch as a drive).
2. Locate the drive for your watch on the computer, and open the drive.
3. Place the KEY_CALIBRATION.BIN file in the Internal Storage of your watch. It should not be placed in a subfolder.
4. Disconnect your watch from the computer.

The watch will go to a button calibration screen. Press each button fully a couple times. A green check will appear when the button is calibrated.

After calibration has completed, turn off touch on your watch, and test the buttons to ensure they are working.

If the buttons are still not working, let us know.

Do you have a video of the lag you are seeing with the touchscreen that you can provide? Sending a File, Folder, Photo or Video to Garmin Product Support
Can you explain further your issue with the display? Do you have the watch set to auto brightness? Display and Brightness Settings

For a faster resolution please visit our online support center https://support.garmin.com/en-US from there you can contact us via chat during our support hours or call us. Support is open Mon-Thurs 7 a.m.-7 p.m., and Fri 7 a.m.-6 p.m. CT. Closed weekends (chat is open on weekends) and closed holidays. U.S.: 913-397-8200, U.S. toll-free: 1-800-800-1020, Canada: 866-429-9296

0 MikeB 8 months ago

This is useful, thanks.

Mike

0 akiakic 8 months ago

Very useful info. Thanks. Do you know where to copy KEY_CALIBRATION.BIN from? It says place it in the drive/watch storage but from where?

0 510118 8 months ago in reply to akiakic

NOPE. But I asked. If they tell me, I'll post it.

This had been a long 11 days. Some gremlins deleted all my face registration numbers and changed colors on them.

0 510118 8 months ago

Still NO response from Garmin where one can obtain "KEY_CALIBRATION.BIN."

0 codos 8 months ago

My down button would only work occasionally, but after creating the empty file and placing it on my device it works perfectly now! Thanks!

0 510118 8 months ago in reply to akiakic

Just Open a Text Editor. Create a New file. Leave it Empty. Save it as KEY_CALIBRATION.BIN. For me I entered that but picked *.* as File Type. Garmin makes things sooooo simple. I'm going back to bed.