Why is Garmin not addressing the issues reported?

There have been a lot of reports of issues with the new software on Fenix 8 watches.

I’ve experienced (and reported) some of them myself. These are not under-the-surface issues that can be ignored or are acceptable for a premium flagship device.

Even then, I would feel better knowing that Garmin acknowledges this situation and is committed to fixing these issues. However, they haven’t given any response, which is a bit upsetting.

This is a call out to anyone from Garmin on this forum to give us some reassurance and let us know they are working on it.

  • It seems they opened the beta bug reporting section againt the live software as well for bugs to be reported. Some have tickets issued so hopefully we see some progress

    forums.garmin.com/.../

  • The same question was asked many times on Fenix 7, Epix and forums for other Garmin watches. Besides discussion of users which led to nowhere, nothing actually changed. 

    Be aware that just because something is reported to beta does not mean that it will be fixed. This happens even when Garmin acknowledges the issue. It happens surprisingly often that bugs reported in beta are pushed in final release only to be delt in some next software version later (if at all). In which case your bug report will be forgotten and you will be told to report the bug again in you want it to be resolved...

    So here we are, having the same logical and previously unanswered question asked again for new watch, while history repeats itself.

  • I totally agree, it’s absolutely a shame that there is no statement from Garmin. 
    As others have mentioned, the watch indeed has been rushed before the Apple Watch release today.

    But I think, this is also a fault for them.
    A lot of customers will return their devices this week, and look for an apple product. 
    For this you can be sure, that it has a more release state software (maybe not perfect too, but such a reboot problem as here would be a absolutely shame for apple).

    As an Apple Watch user for the past years, I really looked forward to the Fenix 8, but at the moment I am so disappointed. 
    If there will be no update today or tomorrow I will return it this week as long I am in the return period. 
    And after some really bad Epix 2 experience last years, this will be my last watch from Garmin. 

  • Garmin never make public statements about issues prior fixes. The best you'll get is an acknowledgement that "engineers are investigating X issue" on a thread, or a randomly dropped beta that may or may not fix your issue. Honestly one aspect about the company that does the opposite of building trust.

  • So here we are, having the same logical and previously unanswered question asked again for new watch, while history repeats itself.

    It might almost be worth dropping a forum link over LinkedIn to one of the COOs st this point. There's a good chance they're not aware of actual customer sentiment in their Outdoor division.

    www.garmin.com/.../

    Im a long term customer, I really like their products and I want the company to do well, so all of this is a shame. They make a great product when they're not chasing arbitrary dates for the shareholders.

  • Thanks but I fed up trying to get Garmin to do what they are supposed to do at start. Since after so many errors and suggestions that users have reported to them they still rush software versions with bugs that were reported in beta phase just because they want to advertise new (often half-baked) feature, I do not find it worthwhile. Someone gets paid at Garmin for such things, let them do their work. Or not do their work. Whatever is in line with their business model. 

  • A) Just because we can’t see the developers working doesn’t meant they aren’t working
    B) Bug reports are spread all over the Forums: here (an area that’s usually not monitored), in Beta discussions (an area that Garmin says they don’t monitor it) and in the Bug report section (the area that 70% of the people don’t use). In two of three of these places no feedback system is installed, in the third its rarely used by Garmin so we as users can’t see that something is happening until release.

    C) give people the right to their own weekends. The watch is on the market for 13 days, 4 of those days where weekend.

    D) There was already the first update, issues are being addressed obviously.

  • I have tried speaking and emailing Garmin about my watch that dies after four days, and was told that I needed to wait on the phone for 30 mins  to speak with someone, which I could not do, and my email has not been answered a week on. In the end the silence meant that I sent my watch back for a refund. It would have been great to have communicated with Garmin as I really want to keep supporting the Fenix 8

  • this answer + the answer somebody else gave in another thread, which I cannot find right now, but it was from last week. in the sense: watch was released on Tuesday, Monday was bank holiday aka non working day + getting all the bug data in, QAing the bugs, actual development + QAing again, preparing a release... it takes time... we can only wait, and I'm sure Garmin devs are working hard on all the issues. 

  • That’s not a issue of the developers, they are doing just their work. 
    That’s a problem of the company their sales politics, and that products have to be released on date xy, even with unfinished software. Unfortunately this is common nowadays. Normally such a product would receive a day one patch / update because between manufacturing, shipping, release and the setup by the customer would be weeks or months. Maybe not all bugs are known at the pre shipping phase okay, but nobody can tell me that the common bugs stated here are fully unknown to Garmin. And a software update after release with only „translation issues fixed“ is just awkward.