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Fenix 8 (43mm) reboot loop - right after pairing

Adrian Moreno Peña
8 months ago

This is the second Fenix 8 with which I have the same issue.

  1. I opened it.
  2. started it
  3. selected language
  4. connected to the phone, pairing it as prompted
  5. finished the connection in the app (using iOS)
  6. then the app said "your phone is ready"
  7. the watch got into a reboot loop
No matter if I try to do a hard reset - same situation: I can't get it out of the reboot loop.
Anyone else having a similar experience?
  • 0 8 months ago

    Have the 51mm version and similar issues.

    Was stuck in the reboot loop right after doing the software update to version 11.60.
    Turned it off in the evening and just put it on a table for the night.
    The next morning I turned it on and it somehow magically booted again.
    Around noon, I messed around in the map manager and deleted the TopoActive map because I thought the "remove"-button just removed it from the map group, not delete it. It automatically did a restart after that but never managed to boot again. It is stuck in that boot loop ever since.

    I also tried the hard reset via buttons many times (as recommended in other threads) but it never does anything. Apparently, there should be two beeps but I never get a single one and the display shows nothing except the blue triangle.

    The only thing I can do with the watch is to turn it off in the boot loop.

    Im am going back to the Garmin Store tomorrow (where I bought it) in hope that they will fix or replace it.

  • 0 8 months ago

    Contact Gamrin Support or try this at your own risk

    ---

    https://forums.garmin.com/beta-program/fenix-7-series/public-beta-reports/i/public-beta-18-xx/garmin-coach-glance-send-epix-pro-gen-2-into-boot-loop?CommentId=bf2f2eec-45a4-4ee9-94dd-e45451be1a03

    Escaping from the boot loop

    Next let's get your watch cleaned up so it stops boot looping. We will master reset the watch to do this, however, we have a feature that will help you recover your preferred settings easily.

    Once again we need to start with the watch turned off, so if needed, repeat #2 in the section above.

    1. With the watch Off, press the Power button once to tell it to begin powering on. Then immediately begin pressing and holding the Start and Back buttons.
    2. Wait for the watch to beep once, then release the Start button.
    3. Wait for the watch to beep a second time, then release the Back button.
    4. This will have initiated a master reset on the watch. In the majority of cases, this master reset will clear out the problem causing the boot loop and bring your watch back to normal functionality.
    5. If your watch continues to boot loop after this master reset, or if you fail to hear the beeps, please comment again to let us know, and we can continue troubleshooting.
    6. While the watch is resetting, take a moment to clean up the Garmin Connect Mobile app (and your phone) to ensure that re-pairing works smoothly.
    7. Open GCM and go to the More menu, then scroll down and select Garmin Devices.
    8. From the Garmin Devices page, tap and hold on your Fenix/Epix watch. Select the option for Remove Device.
    9. Then also open the Bluetooth menu of your phone and remove your fenix/epix watch from here too.
    10. By this time your watch should have finished resetting, or be close to it. You can now re-pair the watch to Garmin Connect Mobile.
    11. During pairing, the app will prompt you and ask if you would like to restore from a backup. For ease of use, I would recommend following these steps.
    12. Our Device Settings Backup feature will help you reapply your desired settings, such as watch face options and which activity profiles you use. By default, backups are automatically generated around midnight every day. So there should be a recent backup pending for you to be able to restore from.
    13. Following the steps to restore from backup will help your watch get back up and running without you needing to remember all your preferred settings. Please note that wifi networks and Garmin Pay details are not included in the backup, for privacy reasons.
    14. There is a rare chance that the boot loop you experienced is because of a specific device setting. In which case restoring from the backup might reintroduce the boot loop you've seen. I do not expect this to occur for you, but if this happens please let us know, and we can investigate further.
    15. More info on using this Backup and Restore feature is available here:  https://support.garmin.com/en-US/?faq=fLogiPl4Vr5p8u0bFNWmK7
    16. You do not have to restore from a device backup if you do not want to do so.

     

    Thanks, 

    Kelly 

    Garmin Outdoor Quality Team

  • 0 8 months ago in reply to BohneMPs

    Apparently, there should be two beeps but I never get a single one and the display shows nothing except the blue triangle.

    Exactly. I was even doubting if I was pushing the right buttons - so I tested the sequence in my 6S pro - which prompted for the reset as expected.

    Once in the loop I can't even hard reset it. 

  • 0 8 months ago in reply to socorsu

    it will never beep.

    it just doesn't get to the reset mode - once it gets into the loop.

  • 0 8 months ago

    PLOT TWIST. I managed to get a hard reset - trying now to see if I can get any update through express.

    I've disabled bluetooth in my phone to try.

  • 0 5 months ago in reply to Adrian Moreno Peña

    YOU ARE THE MAN!!!  :) Seriously, I was giving up... I had my Fenix 8 for like 2 hours, sitting there trying to set it up, then the blue triangle-reboot-loop-of-death hit my watch. I can't do a reset or anything, even now at home, Garmin Express won't find my watch. But turning of Bluetooth on my phone, did it! I don't know why, but apparently there was a miscommunication between my watch and my phone which prevented the correct booting.
    Now Express is running and updating :)

    10 thumbs up! And hey Garmin please take this hint and put it into the troubleshooting!

  • 0 5 months ago in reply to 1094788

    I'm happy it helped!!

    It anyone comes across the post and needs a hand you can check the videos i dropped in reddit too https://www.reddit.com/r/GarminWatches/s/oKjQrfR1vK

    Short story: don't give up, connect with express and no Bluetooth, apply updates - and it' might end working :)