ECG not working

KRONK78 9 months ago

ECG is not visible, and I'm not able to set and used, INSIDE USA

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Garmin-Laurie 9 months ago +0 verified

Hello KRONK78

I am sorry to hear you are having this issue. You may consider connecting this with Garmin Express to check for software updates. Updates for the new watch have been being released nearly…
Garmin-Laurie 25 days ago in reply to PedroTroncoso03 +1 verified

Hello PedroTroncoso03

I am sorry to hear you are having trouble with this. I would like to help investigate this further. For this, I will reach out to you via Private Message.

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+1 Garmin-Laurie 9 months ago

Hello KRONK78

I am sorry to hear you are having this issue. You may consider connecting this with Garmin Express to check for software updates. Updates for the new watch have been being released nearly daily. Garmin Express

Be sure as well that the phone OS, and the Connect app are on the latest versions.
Since this can only be used within the US, ensure your Connect app location is set to US, and be sure your phone's Location services for the app are enabled.
In the app, select the device, and tap on Finish Setup. If the ECG is available, tap on this to finish ECH setup.
If this is missing from Finish setup, I would recommend removing the watch from the app. Powercycle the watch and phone. Then pair this again with the app.

0 KRONK78 9 months ago in reply to Garmin-Laurie

Hello Laurie,

Thx for the quick reply, and this was to solution

If this is missing from Finish setup, I would recommend removing the watch from the app. Powercycle the watch and phone. Then pair this again with the app.

Best regards Kronk

0 jis4uk 9 months ago in reply to KRONK78

Same problem.. solution fixed mine as well

0 socorsu 9 months ago

Hi,

Is it possible to share the About info on the watch or through Garmin Connect Mobile ? WHR, FirstBeat, etc.

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Also, if it works or when the CIQ App will be updated, i'm looking for Benchmark result to understand if Garmin change the SoC or if it's only "software upgrade" (i don't talk about pressure and speaker/mic features).

https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/fenix-7-series/351371/garmin---benchmark---f7-e2-comparison-positioning

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CIQ Benchmark v2 - https://apps.garmin.com/apps/d3b74474-7663-42f5-9bcb-d20cd5ce96f3
- Discuss here in the forum - https://forums.garmin.com/developer/connect-iq/f/showcase/3491/app-connect-iq-benchmark-v2
3D Benchmark - https://apps.garmin.com/en-US/apps/c39b8b25-7ac8-4481-b8be-8899ef12facc

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Thanks

0 jrohland 9 months ago

fenix 8 51mm AMOLED. OS version: 11.59. Location: USA ( mid Atlantic ). ECG setup fails. In Connect ( on Android phone ) attempt to setup ECG while outside in an open area, searches for GPS. then Connect reports 'An error has occurred'. Garmin Express reports everything is up to date. Multiple updates have installed throughout the day.

Connect is up to date.

Have been using ECG for months on my Fenix 7X Pro.

0 jrohland 9 months ago in reply to jrohland

Thank you Garmin. Apparently Garmin did some magic to get ECG working. That was the final peice I needed to make the fenix 8 my goto machine companion.

0 BBK.Paul 8 months ago in reply to jrohland

I just got my Fenix 8. I was looking for ECG feature and could see anything option. Thank you for this post, ECG is now working.

0 smilouxi 7 months ago in reply to BBK.Paul

Same here, ECG cannot be found

0 BBK.Paul 7 months ago in reply to smilouxi

Did you try following the instructions posted by Garmin-Laurie?

0 smilouxi 7 months ago in reply to BBK.Paul

Hello BBK yes, i believe its because i dont live in the US ans that I dont know how to ensure my Connect app location is set to US….I guess I’ll wait until ECG is approved in Europe (the same as it is for the Apple Watch).