Garmin Fenix 7s solar start/stop button not working

Rosh79 3 months ago

Hi There ,

The button on my Fenix 7s has stopped working . And I can see there are multiple people with the same issue here. Is it a manufacturing defect ?

How can this issue be resolved ?

Top Replies

Garmin-Laurie 3 months ago +1 verified

Hello Rosh79

I am sorry to hear you are having this issue. If you have not already, I would recommend washing the buttons. For this, submerge the watch in warm/clean water for 10 minutes. Then press the…

All Replies

0 bluefish 3 months ago

You should contact Product Support. The device obviously needs to be replaced.

0 Vizi 3 months ago

Rosh79 said:
Is it a manufacturing defect ?

Yes. Many people had same issue. Request replacement.

0 mmoy 3 months ago

Is it new or fairly new? I had this problem on a new 5 Plus. Called Garmin and they sent out a replacement.

Our daughter has a Fenix 7s that's about a year old and she hasn't reported any problems with it.

0 rowbear 3 months ago

I have the opposite problem. Button is super squishy and activities easily. Like, if I bend my wrist it starts an activity.

+1 Garmin-Laurie 3 months ago

Hello Rosh79

I am sorry to hear you are having this issue. If you have not already, I would recommend washing the buttons. For this, submerge the watch in warm/clean water for 10 minutes. Then press the buttons repeatedly, and dry thoroughly. If there is no change, I would recommend contacting Garmin Product Support, the device may need to be replaced.

0 Garmin-Laurie 3 months ago

rowbear said:
I have the opposite problem. Button is super squishy and activities easily. Like, if I bend my wrist it starts an activity.

Feeling give in the button can be a normal experience, as is being able to activate an activity with a wrist bend. For this, I would recommend considering enabling a button lock. This may need to be added as a control:

Press and hold the Light button
Press and hold the Menu button
Select Add Controls
Select Device Lock

To activate Device Lock:

Press and hold the Light button
Scroll to Device Lock
Select this

To unlock, press and hold any button

If button is lose the extent it is not responding, please contact Garmin Product Support. The device will need to be replaced.

0 jjytan 2 days ago

I need to lodge a major complaint

This is my 2nd Fenix 7s Pro

With the

KNOWN FAULT WITH THE START STOP BUTTON

And NOW the Watch is Stuck on the Start Up Screen

And IS NOT Useable

I've already plugged it into my laptop with Garmin Express

Where Garmin Express can see the Watch

But

the WATCH Is still stuck on the start up screen

and I CANT do a hard reset as the start and Stop Buttons are Not working

This is the 2 Second Faulty Fenix 7s PRO

Which is insane for the money we pay

I have followed all the normal instructions of regular cleaning and washing of my watch in warm clean tap water

And I'm careful with my watch

I use it for running and swimming

Thus there is no contact sport etc that could damage the watch

But clearly despite being a waterproof watch

The start stop button does not hold up to this

And this is the second Fenix 7s Pro to fail with the start stop button

Which is getting ridiculous

I have a premium watch that constantly stops workin