Audio prompt not working on 20.22

Garmin Epix 2 Pro 51mm with 20.22 (I know, not a Fenix 7 but I guess this forum has more visibility than the Epix one and it should be the same way to debug both)
Pixel 7 Pro XL with latest update
Garmin Connect Android with latest update
Openrun Shokz Pro 2 with latest update

I cannot make Audio Prompt work on my watch, whatever I try to do and I don't know how to continue to debug this further.

My Openrun Pro 2 is connected to my phone and is not paired at all with my watch. This setup has worked in the past but I don't known when it stopped working.

I tried to change the Audio Prompt setting on my watch (enable/disable certain prompt, change language and voice, etc) just to trigger something but nothing. When I run, I don't have any audio prompt at all.

I see the lap on my watch but the audio does not come out as before.

I already tried soft reset and other tactics (reboot, power off, settings, etc).

How could I debug this further to make it work? Thanks!

Top Replies

RJK in Madison 30 days ago +1

I have been dealing with similar-ish for quite a while, though it is intermittent. Audio Prompts will work for weeks and then just stop. Below is my update on another forum post.

I have been tracking this…

All Replies

0 jfsaucier 1 month ago

Anybody has an idea? Still no audio prompt at all on my end...

0 RJK in Madison 30 days ago

I have been dealing with similar-ish for quite a while, though it is intermittent. Audio Prompts will work for weeks and then just stop. Below is my update on another forum post.

I have been tracking this more closely for Garmin and it appears the issue is with Garmin Connect getting into a state where it no longer sends audio alerts. Recently, I was on a walk and Lap 1 did not trigger. I opened my phone, killed Garmin Connect, cleared app cache, and launch Garmin Connect. Lap 2 Audio Prompt went off like expected.
I also recently had Audio Prompts fail and even the test in the Garmin Connect app did not work.

--- To test Audio Prompts ---

Open Garmin Connect

Select your device icon in the top right

Select your device

Select Audio Prompts

Scroll to the bottom and press Volume (this will play a test alert)

0 jfsaucier 29 days ago in reply to RJK in Madison

This does not work on my end. Even the test does not work (when I press Volume, a wheel spin and stay there, no sound)

0 sumpfnagel 28 days ago in reply to jfsaucier

I wish I could disable it on my Fenix 7 Pro - although all settings set to off, my phone is still talking...

0 jfsaucier 2 days ago

It is still not working on 21.19... No idea what to try anymore...

0 RJK in Madison 1 day ago in reply to jfsaucier

Try this if you have an Android phone. Kill Garmin Connect app, clear app cache, and launch Garmin Connect. After that, my Audio Prompts work again. I have reported this to Garmin, including diagnostics and video that they've requested.

0 jfsaucier 1 day ago in reply to RJK in Madison

I already tried this, even uninstalled Garmin Connect completely and reinstall and it does not work on my end