My Fenix 7 Pro Saphir has been crashing from time to time during running activities for some time now (approx. 3-4 months). Only when navigation is used! This has never happened when running without navigation.
When it crashes, the watch goes off (black), then restarts itself automatically and then works stably (2 crashes have never happened in a single activity). Afterwards I can continue the activity without any problems, but it bothers me a lot, I have to stop and during competitions this is very inconvenient.
The crash sometimes occurs directly after selecting the route to be navigated (even before the activity starts, but when loading the route). The crash also occurs independently during the activity, without me doing anything. The crash is often triggered by changing the data field during the activity (up/down).
I have already tried the following:
- I updated all maps and firmware updates via Garmin Express / the watch
- I have not generated and imported the maps via an external provider, but created them automatically via Garmin Connect to rule out incorrect routing. It happens with all maps.
- I have replaced all external datafields from Connect IQ with datafields from the watch itself to rule out errors related to a datafield.
- Cell phone included or not included no difference.
- no factory reset yet, I want to ask here first before I do the work
More info:
- I use HRM+ chest strap with it
- the watch is not even a year old
- all maps are up to date via Garmin Express
- the current Firmwire 19.41 is installed
- GPS 12.00, TSC: 3.05, CIQ: 5.0.2, BMX: 18.1.4, WHR: 18.01.04
- Wireless Ver: 28.19., Wireless Status: 0, Sensor Hub: 32.22
- NFC: 3.4, WLT: 3.2.3, Secure Config: 0.26 Base
