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Fenix 7s Pro Sapphire Solar is rebooting after saving a multisport activity, upon connection via Bluetooth to Garmin connect. Software 19.34

9164558
1 month ago

Fenix 7s Pro Sapphire Solar is rebooting after saving a multisport activity, upon connection via Bluetooth to Garmin connect. Software 19.34

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  • +1 1 month ago

    Hello

    I am sorry to hear you are having trouble with the watch. There are some initial steps I would recommend trying. 

    • If this issue is still occurring, I would recommend trying the following: 
      • Hard reset. For this, hold the Light button until the watch shuts off, as opposed to selecting power off. Then power this on again. 
      • If this is still occurring, remove the stored files from the watch.
        1. connect to a Windows computer
        2. Open the watch drive
        3. Open the Garmin folder
        4. Delete the contents of the following files: Activities, Courses, Workouts, Locations, Remoted SW and New Files

    If there is no change, I would love to help investigate this further. For this, you can reach out to me via Private Message. 

  • 0 1 month ago in reply to Garmin-Laurie

    Thanks, Laurie. I ended up contacting Garmin directly and set up an exchange. I will post here again if the issue occurs with the new Fenix 7s Pro Sapphire Solar. 

  • 0 1 month ago in reply to 9164558

    In addition to this error, I have several others with map use and navigation. Unfortunately, Garmin has not offered me a replacement watch. I want to go on vacation soon and will be dependent on such a watch there. In the meantime, I'm thinking about another manufacturer...

  • 0 6 days ago

    19.41 - today's run was not saving and every attempt to save it crashed the watch. Eventually it became a multisport activity which is not syncing. Garmin, this is too many problems, unreliable and lost any credibility. Absolute lack of quality, this a level I'd expect from Amazfit and their $100 watches...

  • 0 6 days ago in reply to Ocean5
    Ocean5 said:
    Eventually it became a multisport activity which is not syncing

    It's been occurring for at least a month. Same as mentioned here Help Fixing a Corrupt .FIT File

    If you want that one activity fixed, post it here and we can repair it.

    • Zip the file, then in a reply post Insert >> Image/video/file >> click Upload >> browse for file >> OK.
    • Or upload the fit file to a reputable file sharing service, such as OneDrive, Google Drive, Dropbox, make the file public, then paste a link to the file in your post.
  • 0 6 days ago in reply to seilogramp

    Thanks mate, I got it fixed and manually uploaded.

  • 0 6 days ago

    Mine has stopped crashing on navigation to restarting when I try and sync my watch after a navigation run to connect over WiFi. A general non navigation run doesn't restart on sync l. It seems we are bouncing from one issue to another.