Related
Options

Software 18.14 - Fenix 7 Pro - Infinite reboot loop

1597294
7 months ago

I installed the latest software update on my Fenix 7 Pro (18.14) and now my watch is stuck in a loop of trying to reboot. It shows the Fenix 7 pro screen as if its being turned on, then acts like its going to go to my home watch face and just turns off and starts again. the whole loop takes about 1 minute, and has been doing this for 2 hours. I don't have any crazy custom faces, or extras downloaded.. I have tried a hard power off, which did not resolve the issue... I tried connecting my watch to my PC to, but without the watch being able to turn on, i am not able to access, or modify the software settings. The same goes for connecting to my Garmin app... Please help. 

  • 0 7 months ago

    Same for me, just installed 18.14 on my Fenix 7x Solar, keeps rebooting

  • 0 7 months ago in reply to 4774155

    I just used this process that i found in a different thread, and it worked like a charm, got my watch working again. 

    Escaping from the boot loop

    Next let's get your watch cleaned up so it stops boot looping. We will master reset the watch to do this, however, we have a feature that will help you recover your preferred settings easily.

    Once again we need to start with the watch turned off, so if needed, repeat #2 in the section above.

    1. With the watch Off, press the Power button once to tell it to begin powering on. Then immediately begin pressing and holding the Start and Back buttons.
    2. Wait for the watch to beep once, then release the Start button.
    3. Wait for the watch to beep a second time, then release the Back button.
    4. This will have initiated a master reset on the watch. In the majority of cases, this master reset will clear out the problem causing the boot loop and bring your watch back to normal functionality.
    5. If your watch continues to boot loop after this master reset, or if you fail to hear the beeps, please comment again to let us know, and we can continue troubleshooting.
  • +1 7 months ago in reply to kgolde

    Here are the full instructions recommended if you are experiencing this concern. 

    1. With the watch Off, press the Power button once to tell it to begin powering on. Then immediately begin pressing and holding the Start and Back buttons.
    2. Wait for the watch to beep once, then release the Start button.
    3. Wait for the watch to beep a second time, then release the Back button.
    4. This will have initiated a master reset on the watch. In the majority of cases, this master reset will clear out the problem causing the boot loop and bring your watch back to normal functionality.
    5. If your watch continues to boot loop after this master reset, or if you fail to hear the beeps, please comment again to let us know, and we can continue troubleshooting.
    6. While the watch is resetting, take a moment to clean up the Garmin Connect Mobile app (and your phone) to ensure that re-pairing works smoothly.
    7. Open GCM and go to the More menu, then scroll down and select Garmin Devices.
    8. From the Garmin Devices page, tap and hold on your Fenix/Epix watch. Select the option for Remove Device.
    9. Then also open the Bluetooth menu of your phone and remove your fenix/epix watch from here too.
    10. By this time your watch should have finished resetting, or be close to it. You can now re-pair the watch to Garmin Connect Mobile.
    11. During pairing, the app will prompt you and ask if you would like to restore from a backup. For ease of use, I would recommend following these steps.
    12. Our Device Settings Backup feature will help you reapply your desired settings, such as watch face options and which activity profiles you use. By default, backups are automatically generated around midnight every day. So there should be a recent backup pending for you to be able to restore from.
    13. Following the steps to restore from backup will help your watch get back up and running without you needing to remember all your preferred settings. Please note that wifi networks and Garmin Pay details are not included in the backup, for privacy reasons.
    14. There is a rare chance that the boot loop you experienced is because of a specific device setting. In which case restoring from the backup might reintroduce the boot loop you've seen. I do not expect this to occur for you, but if this happens please let us know, and we can investigate further.
    15. More info on using this Backup and Restore feature is available here:  https://support.garmin.com/en-US/?faq=fLogiPl4Vr5p8u0bFNWmK7
    16. You do not have to restore from a device backup if you do not want to do so.

    If this issue continues after using these instructions, I would recommend contacting Garmin Product support. 

  • 0 7 months ago

    Try resetting your watch.  But, don't use Explorer.  I had the same issue, but after resetting the watch and NOT loading any waypoints with Explorer, I have not had any more problems.