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No more sleep tracking

2576461
10 months ago 
Hello, 
It's been 2 days since my watch stopped tracking sleep.
It says "0 sleep data recorded"
This happened after installing 18.14. I tried restarting the watch yesterday but nothing changed today.
My heart rate sensor works well, I can see my BPM throughout the night but the watch does not detect the start and end of sleep.
If anyone has any idea how to fix the problem! 
THANKS
  • 0 9 months ago in reply to gaijin
    gaijin said:
    Whatever your problem is, it is most likely not because of the 18.14 software.

    How do you know this? How did you analyze all the cases of users who reported sleep tracking issues on the forum after updating to 18.14?

    I came across 3-4 similar threads and it looks like this is another bug from the 18.14 update that some users have experienced.

  • 0 9 months ago in reply to gaterobs

    Of course it is. I reported it while back in beta. I think it's started with 18.12 or previous beta. 

    Well but Garmin doesn't care same as me, I finished with beta and the last couple of days I'm looking for alternative brands. 

  • 0 9 months ago in reply to Garmin-Laurie

    I appreciate your prompt response, but I believe the suggestions provided do not address my specific issue.

    I wear the watch continuously, not just two hours before sleep, and the battery saver during sleep mode is not enabled (you can verify this in my profile). When sleep tracking was not working, HRV data was also not recorded.

    I found that adjusting the sleep mode hours from 23:59–00:01 to 23:00–06:00 allowed the watch to start recording sleep data. However, I will need to revert the sleep mode schedule to 23:59–00:01 due to my duty hours.

    I suspect this is a bug, possibly introduced in the 18.14 beta version, as there are many complaints about sleep tracking issues in this version.

    Could you please investigate this bug and also recalculate my sleep data from the cloud records? I noticed that my sleep data was several times changed after lunch, so it should be possible to retrieve the correct data.

  • 0 9 months ago in reply to 3972251
    3972251 said:
    I appreciate your prompt response, but I believe the suggestions provided do not address my specific issue.

    Administrators have ready-made response templates. I don't want to be a bad prophet, but no Garmin employee will probably answer you in this thread again.

    If you can, report the bug to Garmin support right away. I don't know if this will help, but you have to try to contact Garmin in every possible way to even get noticed

  • 0 9 months ago in reply to gaijin
    gaijin said:
    Whatever your problem is, it is most likely not because of the 18.14 software.

    There was a reported issue with sleep tracking in the beta:
    forums.garmin.com/.../no-slept-detected

    After the "stable" release, there were even more reports of similar issues. Why are you misleading people?

  • 0 9 months ago

    I am in a same case, fenix 7 solar, no more data sleep mode since Update sofware 18.14... Cardio recorded all the night... i juste tried to hard reboot fenix 7 by keeping push light buttom... We will see... i just hope this hard rebbot works or i hope a garmin react by upgrade for this problèm...

  • 0 9 months ago

    Hello, since update fenix 7 solar software version 18.14, i have no more sleep data recording. I look for solution on this forum : eco mode desactived, fenix weared 2 hours before sleeping. I finally tried to hard reboot my fenix 7 by press light buttom for long time. i'm going to tes this night... Is somebody has the same  problem ?

  • +1 9 months ago in reply to ad2d850083d64a8f8333f06a280e78e8

    Hello, I am sorry to hear you are still having trouble with the sleep tracking. While we still recommend completing a hard reset, since this is not permanently resolving the concern, I would like to get this concern reported to our engineer. For this, I will reach out to you via Private message to collect details of your experience. 

  • 0 9 months ago in reply to 3972251

    I was wondering about the sleep time, I'm a shift worker and so usually leave it set to sleep at 0000 and wake at 0001 2205 I get the same stupid notification to suggest I head to bed if we could turn that off without having to be in an activity through that time it would be great but every update it comes back. I've noticed since 18.14 I get the morning report 59 minutes before my sleep time. I've also noticed no naps where pre 18.14 I would have restful periods that it assumed I was napping and I got tired of deleting them as it didn't have any great impact on sleep scores from what I could see.

    Improvements of allowing editing of sleep times via connect app or website would benefit me and possibly others who have sleep schedules that change rather than having to sit there with the buttons on our watch but it might not suit everyone. 

    Notifications turn into spam and get ignored so I don't have my watch linked to the phone for notifications I can't turn off the low phone battery one or the sleep one but I'm only interested in activity

    23/09/24 I tried running the update again and did a hard reset but still got that morning report 59 minutes before the programmed sleep time and then no sleep tracked again. 15/09/24 got notification for update and so did it also did the 5km run that day and started having the problem with the lack of tracking of sleep.18/09/24 I did a hard reset and got sleep data showing on 19/09/24

  • 0 9 months ago in reply to gaterobs

    Garmin contacted me directly and ask permission to access my data. I seems that investigation of issue is still going on. I hope that It will help to solve the issue.