No more sleep tracking

Hello, 
It's been 2 days since my watch stopped tracking sleep.
It says "0 sleep data recorded"
This happened after installing 18.14. I tried restarting the watch yesterday but nothing changed today.
My heart rate sensor works well, I can see my BPM throughout the night but the watch does not detect the start and end of sleep.
If anyone has any idea how to fix the problem! 
THANKS

Top Replies

Garmin-Laurie over 1 year ago in reply to ad2d850083d64a8f8333f06a280e78e8 +1 verified

Hello, I am sorry to hear you are still having trouble with the sleep tracking. While we still recommend completing a hard reset, since this is not permanently resolving the concern, I would like to get…
7618932 over 1 year ago in reply to gaijin +6

"whatever" should be garmin's 2024 slogan - they roll out another piece of malware, name it "update", users complain about broken features and bricked watch, and garmin's like: "whatever"…
1764192 over 1 year ago in reply to fredcl01 +5 suggested

Hard reset fixed this for me. Press the light button and hold till the watch turns off.
Szunyog007 over 1 year ago in reply to gaterobs +5

Of course it is. I reported it while back in beta. I think it's started with 18.12 or previous beta.

Well but Garmin doesn't care same as me, I finished with beta and the last couple of days I'm looking…

All Replies

0 3972251 over 1 year ago

Sleep tracking stopped working after the update 18.14. Before update sleep detection worked. Could you suggest what should I do?

0 7618932 over 1 year ago in reply to 3972251

Same here

+1 Garmin-Laurie over 1 year ago in reply to 7618932

Hello , I am sorry to hear you are having this issue. For the sleep tracking, there are a few things I would recommend trying initially.

Is the watch showing as your preferred tracker in Connect? You will also want to ensure this device is not registered to more than 1 email account.
For sleep tracking, ensure battery saver is not enabled During Sleep. Menu, System, Sleep more, Ensure Battery Save During Sleep is disabled.
Be sure you are wearing the watch at least 2 hours before bed.
Do you see HR data being recorded during the sleep hours? If not, I would also recommend trying a hard reset. For this, hold the Light button until the watch shuts off, as opposed to selecting power off. Then power this on again.

0 Garmin-Laurie over 1 year ago

Hello @2576461

I am sorry to hear you are having this issue. For the sleep tracking, there are a few things I would recommend trying initially.

Is the watch showing as your preferred tracker in Connect? You will also want to ensure this device is not registered to more than 1 email account.
For sleep tracking, ensure battery saver is not enabled During Sleep. Menu, System, Sleep more, Ensure Battery Save During Sleep is disabled.
Be sure you are wearing the watch at least 2 hours before bed.
Do you see HR data being recorded during the sleep hours? If not, I would also recommend trying a hard reset. For this, hold the Light button until the watch shuts off, as opposed to selecting power off. Then power this on again.

0 2942524 over 1 year ago

Epix Pro same problem since 18.14 update.

It is still my primary wearable I purchased new and has only been registered to me

I've turned off and back on on the 2nd day of no sleep data

Body battery, stress and HR are still tracked just doesn't register sleep or assume naps when I have a restful period in the day like it used to.

I never use battery saver and have gone back to confirm it's not set

Watch only comes off to charge and is worn for 2 hours before sleep.

I know not the same watch but rather similar that they may share bugs

Cheers

0 Garmin-Laurie over 1 year ago in reply to 2942524

2942524 said:
Epix Pro same problem since 18.14 update.

Thank you for your reply. I would love to help investigate this further. For this, I will reach out to you directly via Private Message so we can discuss this further.

0 1764192 over 1 year ago

I am having the same problem since the 18.14 update. Fenix 7x sapphire solar. I did not change any settings. All other monitors are working, heart rate, body battery, etc. Sleep score shows no data recorded. Please help.

0 fredcl01 over 1 year ago

I have the same problem, no sleep tracking on my Fenix-7 watch. I did not change any settings, just got the update.

0 2942524 over 1 year ago

is anyone else getting a morning report at like 2300?

+1 1764192 over 1 year ago in reply to fredcl01

Hard reset fixed this for me. Press the light button and hold till the watch turns off.