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No more sleep tracking

2576461
8 months ago 
Hello, 
It's been 2 days since my watch stopped tracking sleep.
It says "0 sleep data recorded"
This happened after installing 18.14. I tried restarting the watch yesterday but nothing changed today.
My heart rate sensor works well, I can see my BPM throughout the night but the watch does not detect the start and end of sleep.
If anyone has any idea how to fix the problem! 
THANKS
  • 0 8 months ago

    Sleep tracking stopped working after the update 18.14. Before update sleep detection worked. Could you suggest what should I do?

  • +1 8 months ago in reply to 7618932

    Hello , I am sorry to hear you are having this issue. For the sleep tracking, there are a few things I would recommend trying initially. 

    • Is the watch showing as your preferred tracker in Connect? You will also want to ensure this device is not registered to more than 1 email account. 
    • For sleep tracking, ensure battery saver is not enabled During Sleep. Menu, System, Sleep more, Ensure Battery Save During Sleep is disabled. 
    • Be sure you are wearing the watch at least 2 hours before bed. 
    • Do you see HR data being recorded during the sleep hours? If not, I would also recommend trying a hard reset. For this, hold the Light button until the watch shuts off, as opposed to selecting power off. Then power this on again. 
  • 0 8 months ago

    Hello @2576461

    I am sorry to hear you are having this issue. For the sleep tracking, there are a few things I would recommend trying initially. 

    • Is the watch showing as your preferred tracker in Connect? You will also want to ensure this device is not registered to more than 1 email account. 
    • For sleep tracking, ensure battery saver is not enabled During Sleep. Menu, System, Sleep more, Ensure Battery Save During Sleep is disabled. 
    • Be sure you are wearing the watch at least 2 hours before bed. 
    • Do you see HR data being recorded during the sleep hours? If not, I would also recommend trying a hard reset. For this, hold the Light button until the watch shuts off, as opposed to selecting power off. Then power this on again. 
  • 0 8 months ago

    Epix Pro same problem since 18.14 update.

    It is still my primary wearable I purchased new and has only been registered to me

    I've turned off and back on on the 2nd day of no sleep data

    Body battery, stress and HR are still tracked just doesn't register sleep or assume naps when I have a restful period in the day like it used to.

    I never use battery saver and have gone back to confirm it's not set

    Watch only comes off to charge and is worn for 2 hours before sleep.

    I know not the same watch but rather similar that they may share bugs

    Cheers

  • 0 8 months ago in reply to 2942524
    2942524 said:
    Epix Pro same problem since 18.14 update.

    Thank you for your reply. I would love to help investigate this further. For this, I will reach out to you directly via Private Message so we can discuss this further. 

  • 0 7 months ago

    I am having the same problem since the 18.14 update.  Fenix 7x sapphire solar.  I did not change any settings. All other monitors are working, heart rate, body battery, etc. Sleep score shows no data recorded. Please help.

  • 0 7 months ago

    I have the same problem, no sleep tracking on my Fenix-7 watch. I did not change any settings, just got the update.

  • 0 7 months ago

    is anyone else getting a morning report at like 2300? 

  • +1 7 months ago in reply to fredcl01

    Hard reset fixed this for me. Press the light button and hold till the watch turns off.