Pairing with iPhone does not work

I’m trying to pair my Garmin Fenix 7 Pro Sapphire Solar watch with my iPhone, but it’s not working. My iPhone is up to date, the Garmin Connect app is up to date, and so is the watch. I’ve turned everything off and on again, but it still won’t connect. It also doesn’t work with my iPad or my partner’s iPhone. However, it pairs without any issues with my daughter’s Android phone. Any ideas?

Top Replies

Garmin-Laurie 9 months ago in reply to 2131735 +0 verified
Hello 2131735

I am sorry to hear you are having this issue. For pairing concerns, I would recommend trying these steps:
1. Ensure the phone's OS is on the latest version
2. Uninstall the Connect Mobile…

All Replies

0 Adam-1972 9 months ago

Check list of bluetooth devices on your device.
If you will have your watch there, delete it and pair again.

0 2131735 9 months ago in reply to Adam-1972

I did it but it does not fix the issue.

0 Adam-1972 9 months ago in reply to 2131735

I suggest call your local Garmin support.

0 2131735 9 months ago in reply to Adam-1972

I did it as well and they replaced my Fenix 6 with this Fenix 7 but it has not fixed the issue.

0 Adam-1972 9 months ago in reply to 2131735

Did you tried to reinstall app on your phone?

0 2131735 9 months ago in reply to Adam-1972

Yes, I did.

0 Adam-1972 9 months ago in reply to 2131735

I have no more ideas, I would call Garmin Support.

0 2131735 9 months ago in reply to Adam-1972

Thanks

+1 Garmin-Laurie 9 months ago in reply to 2131735

Hello 2131735

I am sorry to hear you are having this issue. For pairing concerns, I would recommend trying these steps:

Ensure the phone's OS is on the latest version
Uninstall the Connect Mobile app
Clear the phone cache and history (Settings, Safari, Clear browsing history and website data)
Ensure the watch does not appear in the phone's Bluetooth menu. If it is, please remove the device
Powercycle the watch and phone. To do this, hold the Light button until this shuts off. Then power on again
Reinstall the Connect Mobile app

Try the pairing again ( Be sure there are no other Bluetooth enabled device nearby)

If there is no change, ensure the watch is displaying the Wireless and sensor hub versions. Menu, System, About, Scroll down. If either of these are showing 0.00, I would recommend syncing the watch with Garmin Express. https://www.garmin.com/en-US/software/express/windows/

If this is still not pairing, I would recommend trying a full factory reset with these steps:

Ensure the watch is powered off.
- You may need to hold LIGHTfor up to 30 seconds to turn the watch off.
Press and hold BACK and START/STOP.
Press LIGHT to power the watch on while holding these two buttons.
After the first beep release START/STOP.
After the second beep release the remaining button.

0 2131735 9 months ago in reply to Garmin-Laurie

Unfortunately, it is still not pairing.