MapManager - “Map Sync Failed”. Maps updated via computer but watch still reflects updates available with one still “queued”.

I attempted to update the maps on my Fenix 7X over WiFi through the MapManager which resulted in the error “Map Sync Failed” over the course of a few days. After seeing I wasn’t the only person who has experienced this I attempted to update the maps using a direct connection via Windows through Garmin Express. GE reflected the same map updates available. I updated the maps expecting this to remove the “updates available” message from the MapManager on the watch. After the mapp were updated  and GE reflected that the watch was up to date I checked the MapManager to find that all of the maps still reflect “update available” and the Courseview Americas is still in a “Queued” status. Each time the watch is plugged in it attempts to download the queued map data and fails with the “Map Sync Failed” error. I have attempted deleting the maps and then reinstalling them with the same result. I am unable to delete the Coirseview Americas map set as it is apparently required for operation and this won’t allow it to be deleted and reinstalled. I am assuming it would have the same result anyhow considering removing and reinstalling didn’t resolve the other “update available” issue. Any resolution available for this?

  • I have even tried deleting GarminDevice.xml

  • I have even tried a factory reset. it was strange it left my TOPO UK & Ireland v11 Light map on there even after a full reset 

  • Solved on my watch on the second step.

    Thank you

  • OK, I'm throwing my hat in the ring here.

    Fenix 7S Pro, software 20.22, bought in Europe, TopoActive Europe version 2021.21 is preinstalled. Map Manager says update is available. Not surprising, assuming 2021 is the year the preinstalled map was made. We're in 2025 and a lot can change out there in four years.

    I have no access to a Windows or Mac computer. I have a Linux laptop, but Garmin Express is not available for Linux. :-( So I can only update via WiFi on the watch. My WiFi does work, I have synced activity data via the same WiFi network before.

    Update activated on map manager, it tells me it will take 7 hours (!) and I have to plug in my device. I push OK (checkmark) and map manager says "TopoActive Europe queued". Now every time I plug in the watch, it asks me "Start map download?" I push OK. After an excruciatingly slow process (it really takes almost SEVEN hours!), it saw it get to 93%. Next time I looked: "Map Sync Failed" @#!*%!!! IDK if it ever got to 100%, I have better things to do than to stare at that screen the whole time. Now, map manager still says update queued and it wants to restart the download from "0% Complete". No resuming a partial download, hours of waiting for nothing. And after a short while (it doesn't count up % this time) again "Map Sync Failed".

    Am I going to be stuck with 2021 maps forever??

  • Hi, so I have been facing the "Map Sync Failed" issue for some time now on my Fenix 7 Pro Solar. I have tried 3 versions of firmware. First being on 20.22, which receives "Map Sync Failed", I then tried 21.06 beta version, which receives "Map Sync Failed". I then downgraded to 15.77, which receives "Map Sync Failed" to allow me to reinstall the stable release 20.22.

    I have also tried removing GarminDevice.xml, which seemed to make it work for some people on the forum, but didn't work for me.

    My issue is I deleted TopoActive Europe version to troubleshoot  "Map Sync Failed", and now I can't get it back. I have been onto Garmin Support, who have advised I do it via Express, but that won't even register I have no maps. So I am a bit stuck I have asked if I need Outdoor Maps Plus to allow me access to the map again and I am waiting for a response.

    Luckily, I purchased Topo v11 light a while back for the UK. If I didn't, I would be stuck with no mapping at all.

    I have been through all troubleshooting steps for Windows, uninstalled Express, and reinstalled Express. Sent logs to Garmin Support. I still yet have not found a solution.

  • Has anybody had luck resolving this issue? I have the same problem (Garmin express up to date but map on my enduro 2 is still in “queued” and impossible to do anything about it)

  • Garmin express up to date but map on my enduro 2 is still in “queued”

    When Express says that the map is up-to-date, that is correct. Ignore the incorrect information from the map manager on the watch.

    Check the current version topo active maps here : 

    https://support.garmin.com/en-US/?faq=LR6HR5Xul6A9zoxySC5KM9