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MapManager - “Map Sync Failed”. Maps updated via computer but watch still reflects updates available with one still “queued”.

kiowaguy
10 months ago

I attempted to update the maps on my Fenix 7X over WiFi through the MapManager which resulted in the error “Map Sync Failed” over the course of a few days. After seeing I wasn’t the only person who has experienced this I attempted to update the maps using a direct connection via Windows through Garmin Express. GE reflected the same map updates available. I updated the maps expecting this to remove the “updates available” message from the MapManager on the watch. After the mapp were updated  and GE reflected that the watch was up to date I checked the MapManager to find that all of the maps still reflect “update available” and the Courseview Americas is still in a “Queued” status. Each time the watch is plugged in it attempts to download the queued map data and fails with the “Map Sync Failed” error. I have attempted deleting the maps and then reinstalling them with the same result. I am unable to delete the Coirseview Americas map set as it is apparently required for operation and this won’t allow it to be deleted and reinstalled. I am assuming it would have the same result anyhow considering removing and reinstalling didn’t resolve the other “update available” issue. Any resolution available for this?

  • 0 10 months ago

    Same here. Updating the maps doesn't work at all...

    Hopefully, Garmin will fix this soon as it seems an error on their backend...again...

  • 0 10 months ago in reply to SanderW

    Same here.. it’s infuriating!!!

  • 0 9 months ago

    Same here. After deleting the Courseview maps via the file explorer and reinstalling the required map (Topo Europe), the same problem as before, except that the recurring message that the map is not licensed no longer appears. 

  • +1 9 months ago in reply to 8315437

    I am sorry to hear you are having trouble with the "Update Available" message not going away. I would love to capture some specifics of this experience, so we can get this reported to our engineers. For this, I will reach out to you via Private message. 

  • 0 9 months ago

    Same here, but with Epix 2. I have been trying for days and days. Have posted elsewhere on this Forum and absolutely no response whatsoever from Garmin. Cannot download Topo W Europe via Express or Map Manager (ie over Wifi). GARMIN PLEASE HELP. THIS IS RIDICULOUS.

  • 0 9 months ago in reply to Garmin-Laurie

    I'm experiencing  the same issue on my Fenix 7. Here are my findings.

    • All couseview maps and the Europe map are showing as “update available” on the watch.
    • The watch has the Americas couseview queued for update.
    • Removing the map from the update-queue doen’t stop the download prompt when attaching the charger. 
    • Garmin Express is reporting all the maps as up to date. 
    • Reinstalling maps through Garmin Express does not remove the “update availeble” on the watch. 
    • If I try to update through the watch the update always fails at download complete. This is for any map, every time. I can honestly say I’ve only tried to update the Europe map once since the process takes in excess of 6 hours.

    There’s an additional quirk withe the Europe map that the watch shows “Europe” installed while Garmin Express show two maps, Western Europe and Eastern Europe as installed and up to date. The installed map sizes does not match either. 

  • 0 9 months ago in reply to Marcus

    Identical to you, except I got W Eu to go through over wifi onto my Epix 2 this morning. Garmin Express useless - shows no update needed and the reinstall option is clearly not working for the watch (even though Express states it was successful). I'd advise trying again over wifi as s o m e t h I n g happened last night to enable my WEu map to upload, and now this morning my Map function actually shows a map, and all outdoor activities also now show a map (rather than the white screen of death). Garmin, I would note that Greenland downloaded along with W EU, as a separate map, which is odd. I just deleted it. Wish I could delete those blooming golf maps. Which reminds me - my first success was the update (over wifi) of those silly golf course maps, as I was worried that might be necessary. Maybe it was, maybe it wasn't; who knows.

  • 0 9 months ago

    same stupid problem - fenix 7 pro solar

    no way to clear this download queue