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MapManager - “Map Sync Failed”. Maps updated via computer but watch still reflects updates available with one still “queued”.

kiowaguy
11 months ago

I attempted to update the maps on my Fenix 7X over WiFi through the MapManager which resulted in the error “Map Sync Failed” over the course of a few days. After seeing I wasn’t the only person who has experienced this I attempted to update the maps using a direct connection via Windows through Garmin Express. GE reflected the same map updates available. I updated the maps expecting this to remove the “updates available” message from the MapManager on the watch. After the mapp were updated  and GE reflected that the watch was up to date I checked the MapManager to find that all of the maps still reflect “update available” and the Courseview Americas is still in a “Queued” status. Each time the watch is plugged in it attempts to download the queued map data and fails with the “Map Sync Failed” error. I have attempted deleting the maps and then reinstalling them with the same result. I am unable to delete the Coirseview Americas map set as it is apparently required for operation and this won’t allow it to be deleted and reinstalled. I am assuming it would have the same result anyhow considering removing and reinstalling didn’t resolve the other “update available” issue. Any resolution available for this?

  • 0 9 months ago in reply to 4125427
    4125427 said:
    no, problem remains

    The problem that the map(s) are displayed as „up to date“ in Express, but the map manager in the watch still says that these maps need an update?
    So you loaded the maps successful with Express? That's what this is about.

    Is this the problem you have?

  • 0 9 months ago in reply to 4125427

    Can you please confirm that this is EXACTLY the problem you are having?

  • 0 8 months ago in reply to bluefish
    1 day ago in reply to davidlag0

    What exactly was the problem with your watch?

    You loaded the maps via Express, but the mapmanager on the watch still shows updates/queue for these maps ?

    Yes, that was it and when I would select a queued map to "unqueue" it, I couldn't because all the watch would offer me would be to start the download. I ended up reaching out to Garmin and they asked that I reinstall all the maps, which took a few hours and didn't change anything. It was what I expected considering all the experiences of others I found here before I reached out to them. I even took a chance and told them and also asked them what we would try next but they wouldn't tell me. Just to reach out again. After that, I found something while googleing about Basecamp, so I installed it in a Windows VM but it never loaded any map. I could see the file list and even after a night of loading, it was still working on the very first file that wasn't even the biggest one. I gave up that path and then I tried to sync again with Garmin Express in macOS and that's when I noticed different choices in the map menus I didn't see before. I looked around but I couldn't unqueue any map from Garmin Express. I checked the menus again on the watch to try to unqueue that map and that's when I don't recall if anything had changed at that point but I kept looking for a solution so I guess not. Based on the Garmin website, my Fenix 7X Pro was more than fully updated because the version I had was more recent than what Garmin shows in their release notes so I didn't bother much about a watch software update but I ended up being curious about trying to look for software updates from the watch. That's when I found out a major software version had been released and after the update, I went into Map Manager on the watch and the menus clearly gave me the option to unqueue the queued maps, so I did. I also tried to pull map updates from the watch and there weren't any, which is also what Garmin Express was showing.

    Quite a problem, but got it resolved after a few hours of work.

  • 0 7 months ago in reply to greenflyer
    greenflyer said:
    did not work...

    But express says maps are up to date ?

  • 0 7 months ago

    When I encountered that issue last year, I deleted the maps in question on the watch and then re-downloaded them using Garmin Express running on my laptop.

  • 0 6 months ago in reply to bluefish

    Same issue trying to update Skiview on a new Epix 2. I also get map sync failed. I don't have a PC or laptop, just phone and tablet, surely I don't have to buy a computer to update my £500 watch?

  • 0 5 months ago in reply to bluefish

    I appreciate you laying out some suggestions. Unfortunately, it didn't work on my Epix Pro Gen 2, on software version 19.41.

    Even after deleting the XML file, restarting the watch, and then synchronizing the watch with Express, the following Golf maps still show up as Update Available or Queued:

    1. Golf Australia & New Zealand, v6.70
    2. Golf Europe, v7.20
    3. Golf North America, v7.60

    The map versions on Garmin Express when clicking Map Details are the same. I've removed the queue for now, but it's annoying to get the map update prompt each time I plug in my watch. I'll try reaching out to Garmin support.

    Thank you anyways.