Fexix 7X - Cannot send courses since 16.22 update

1742419 25 days ago

Since the update to 16.22 on my Fenix 7X I cannot send courses via Basecamp. It looks as if they are transferred in Basecamp (I can see them on the Fenix folder in Basecamp) but when I try and navigate on the watch there are no courses.

Also when I connect in Basecamp I am getting the error message "There was a problem communicating with the garmin device fenix 7X. Please update the software in the device......".

I have factory reset the watch (no help) and deleted all activities.

What do I have to do to get this watch working again?

Top Replies

All Replies

0 bluefish 25 days ago

1742419 said:
when I connect in Basecamp I am getting the error message "There was a problem communicating with the garmin device fenix 7X. Please update the software in the device......".

Topic already exists :

https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/fenix-7-series/364493/basecamp-4-7-5-connection-broken-with-new-firmware-16-22-on-7x-pro-ss

0 philipshambrook 25 days ago

While the connection to Basecamp is resolved use Garmin Explore.

0 TomekB 11 days ago

It works fine on beta 17.14

0 1742419 11 days ago

I have regressed to 15.77 - until 17.x is made live I will stay on this version (and will wait a while to see if the next version is more stable before upgrading).

0 TomekB 9 days ago in reply to 1742419

I would be cautious with downgrading firmware if it is not explicitly recommended by vendor. Sometimes newer firmware changes format of stored data, configuration, etc. and then after downgrade older version no longer handles it. Vendors spend more efforts on an upgrade scenarios testing.

It is a fix forward approach, where recommended is upgrade to the next version with fix rather than downgrade to previous one.

Anyway, in my case beta 17.14 resolved issue with Basecamp.