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The problem with F7 X Solar and Basecamp+Mapinstall (update?) (and seems you can't send an email to support outside working hours)

After recent update (11.28?) Fenix X 7 Solar gets message from BaseCamp (PC) "There was a problem to communicate with device Fenix 7" and Mapinstall doesn't recognize the device anymore.
The Garmin Express recognizes the device.
What I did:
1. Totally factory reset the watch (Reset with erase all data. lost all my data but ok)
2. Install all Express, BaseCamp with MapInstall on a NEW(!) PC Laptop .
3. The situation the same: Garmin Express has no problem to see and update device, BaseCamp shows the error message but seems to be in a limited connection with the device. Mapinstall can't recognize the device anyway.

Alex

Top Replies

5811112 over 2 years ago +2

Same problem for me, Support told me that there is an issue they have to fix
seilogramp over 2 years ago +1

Alex_Chile said:
Support is probably dead on weekend (?)

You can always send an email to [email protected]. I often get a response within 3 business days. I've also used chat on the weekends, but…
Garmin - Chris over 2 years ago +1 verified

I am locking this thread for tracking purposes. I will continue to monitor and will update this thread below. Our engineering team continues to work on fixing the v11.28 software issue that is preventing…

All Replies

0 seilogramp over 2 years ago

Alex_Chile said:
Support is probably dead on weekend (?)

You can always send an email to [email protected]. I often get a response within 3 business days. I've also used chat on the weekends, but it does depend on your country.

0 Alex_Chile over 2 years ago in reply to seilogramp

Thanks, will try.

There is only option on the their web site to send email is "email form" which doesn't work now.

0 5811112 over 2 years ago

Same problem for me, Support told me that there is an issue they have to fix

0 Sam201176 over 2 years ago

Same problem, Fenix 7x software version 11.28

I've reverted back to 10 44, and Basecamp is working again...

Glad to hear Garmin is working on it.

+1 Garmin - Chris over 2 years ago

I am locking this thread for tracking purposes. I will continue to monitor and will update this thread below. Our engineering team continues to work on fixing the v11.28 software issue that is preventing maps loading into Basecamp.

- Issues Connecting To Basecamp With Fenix 7