I am a relatively new Garmin owner.
Bought THREE Fenix 6's (2 Pro & 1 Sapphire all X's) and returned.
I have two 6X Sapphires due today and hopefully will choose the best with no blue screen or button issues.
Whilst this is a major ballache, at the same time, playing devils advocate, I do understand why these issues arise.
Products are getting more and more complicated with more scope for screw ups. Range Rovers are relatively expensive, have a ton of bells and whistles, yet you look at the reviews and they also have a ton of issues. For a vehicle of that cost its ridiculous.
However if you are a manufacturer trying to constantly innovate. Trying to beat the competition. Trying to remain commercially viable.
What are you going to do?
In business you come first (thats what she said) or undercut.
To come first speed is of the essence and this will inevitably mean getting the product out asap, acknowledging (internally) that there will be a host of issues, then working through those issues post-launch.
If the product on the whole is better than the competition, consumers will stick around and work through the issues (Garmin and Apple spring to mind). If not they fall.
From my limited experience I have found that Fenix 6 is without doubt unparalleled in terms of capability (my main use is utilising navigation for running).and aesthetically looks better than anything else out there (from my perspective of course) which is why I am sticking around.
Would I like a product that works as it should?
Of course and who knows if I have any more issues I may throw in the towel. However I also appreciate the commercial realities of selling a product like this and remaining at the top of the tree in a very competitive industry. Unfortunately QC and product testing will not and cannot be conducted to the ideal degree.
Thoughts?
