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Can't connect to Garmin Express any more.

Former Member
Former Member

I'm trying to connect my Fenix 6 Pro Sapphire to Garmin Express on my PC to update my maps & copy over some additional mp3 music files.

My Fenix is currently on v6.0 and Garmin Express is on v6.20.0.0 and running on Windows 10.

I connect my Garmin to my Laptop through the USB cable after a few seconds it registers as connected and I can select my watch. On the next screen, I choose Music and a greyed out music screen appears with the pinning icon and the message "This may take a minute". It does this for 2-3 minutes and then disconnects. If I go back to the main screen my watch is now showing as "Not Connected". After a while it reconnects and I can try (and fail) again to manage my music. This used to work 3-4 weeks ago, but now it's consistently failing. I've tried rebooting my PC, restarting the watch, reinstalling Garmin Express and using a different cable with zero success.

I also can't copy files directly to the watch anymore using File Explorer. I can see my Fenix under "This PC" as "fenix 6 Sapphire", but I can't view any of the directories. When I select the watch in File Explorer, it just hangs for 2-3 minutes before it disconnects as before and File Explorer shuts down.

Can't update maps because the top section is permanently trying to Sync.

Anyone know what's going on or have some suggestions to fix it?