Fenix 5+ v19.10 update received Wi-Fi v4.01 vs v4.10

Janthart1969 over 1 year ago

Hi, a lot of confusion is going on about firmware 19.10.

What wifi version will appear on the watch? Now I have 4.01 with the update 19.10.

Garmin; If you release an update be accurate please. Now I see a lot of misunderstandings

Thank you, Jan

Top Replies

Garmin - Chris over 1 year ago +3 verified

The new v19.10 Fenix 5 Plus series update should show Wi-Fi version 4.01.

It was a typo error on our end with the new software release noting Wi-Fi would be version 4.10.

My sincere apologies for the confusion…

All Replies

+1 Garmin - Chris over 1 year ago

The new v19.10 Fenix 5 Plus series update should show Wi-Fi version 4.01.

It was a typo error on our end with the new software release noting Wi-Fi would be version 4.10.

My sincere apologies for the confusion caused.

0 Garmin - Chris over 1 year ago

Thank you for the update. The v4.10 Wi-Fi update should also be received. I have reached out a couple of times to advise the v4.10 Wi-Fi software has not been pushed to everyone despite updating to the v19.10 software. I am now starting to gather customers that have not received the new Wi-Fi update to have the issue escalated.

0 5727864 over 1 year ago in reply to Garmin - Chris

Greetings, my 5x plus received 19.10, however WiFi is still at 4.01. Feel free to contact me for additional logs or infomation

0 Janthart1969 over 1 year ago in reply to Garmin - Chris

Syncing multiple times with Garmin express but still no WiFi update to 4.10.

0 BD over 1 year ago in reply to Garmin - Chris

Syncing multiple times with Garmin express but still no WiFi update to 4.10.

0 Garmin - Chris over 1 year ago in reply to BD

The new v19.10 Fenix 5 Plus series update should show Wi-Fi version 4.01.

It was a typo error on our end with the new software release noting Wi-Fi would be version 4.10.

My sincere apologies for the confusion caused.

0 5727864 over 1 year ago in reply to Garmin - Chris

What about this thread and issues discussed there?

forums.garmin.com/.../5x-plus-crashed-after-19-10-update

It was said that it is caused by the inconsistencies of wifi versions. If you say that was a mistake, perhaps there's something else that is causing the issue

0 Garmin - Chris over 1 year ago in reply to 5727864

The Wi-Fi version number was only ever a typo. It is unfortunate but when a watch crashes - 99.99% of the time it's a memory or hardware issue. There are dozens of scenarios and each watch has been used differently. You would be amazed how many pictures I have seen over the years where it is obvious a watch was taken off and tossed across a granite counter at the end of each day.