amoled screen

Patrick 1 month ago

Hello

, I'm contacting you regarding my Garmin Epix 2 watch, purchased about three years ago in April 2022.

I've recently noticed a ghosting phenomenon on the AMOLED screen: the time remains embedded in the background, as if the screen were "burned in." However, my use of my watch is limited and cautious: the screen is always off when not in use, the time is displayed in automatic mode, night mode is activated, and occasional activities rarely last more than an hour at a time.

I've discovered that this phenomenon seems widespread and is known on this model. I'd like to know if other users have encountered the same problem. I'm aware that the watch may no longer be under warranty, but I've been a loyal Garmin user for many years, and I admit I'm particularly surprised to see such wear and tear on a high-end watch costing nearly €1,000.

Today, after-sales customer support is only offering me a small discount for the purchase of a new watch. They tell me that the watch is no longer repairable because the Epix 2 is no longer available????

For a watch released in January 2022 and no longer repairable or available just 3 years later, I'm truly disappointed...

Top Replies

OscarOML 1 month ago in reply to trux +4

I have the Epix Pro. Are you telling me that a €1,000 watch, using it properly, is going to start breaking down in three years? I don't see that as normal. I've seen Apple Watches that are over five years…

All Replies

0 Dalfy 1 month ago

I'm having more or less the same problem with the Epix I bought 3 years ago. It's starting to have a bluish tinge, more noticeable on white. I hope it lasts long enough before a new model comes out, perhaps a fenix 8 Pro.

0 trux 1 month ago

Display burn-in is normal on every AMOLED device, regardless of its price or brand. If you want a long life, avoid using the Always On feature, and do not use the highest intensity when not necessary. Or buy a watch with the passive MIP display instead.

0 Mladen T 1 month ago

https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/epix-2/376161/screen-burn-in-after-2-years-and-half

I'm still using the same watch and it doesn't really bother me as that watchface is my main one.

The white/blank background was just to show the burn-in but it's rarely used within the different menu. I can see the burn-in while checking some particular stuff or when i really focus on the map but it's still not a big deal.

It's not to defend Garmin, it's just my personal opinion. The watch is still working well after 3 years and half and i can't complain except for this issue.

0 OscarOML 1 month ago in reply to trux

I have the Epix Pro. Are you telling me that a €1,000 watch, using it properly, is going to start breaking down in three years? I don't see that as normal. I've seen Apple Watches that are over five years old without any problems like that.

0 Bitti 1 month ago in reply to OscarOML

www.reddit.com/.../

It really depends on how you use your watch, what's your screen brightness, in how bright conditions you use it and how lucky you are...

0 trux 1 month ago in reply to OscarOML

OscarOML said:
Are you telling me that a €1,000 watch

Unfortunately the price does not really play a role. All AMOLED displays burn in. You cannot avoid it, you can only delay it by using it wisely. For example one of the most stupid ways of using AMOLED displays is enabling the Always On Display option, and turning the intensity to the highest level.