EPIX Pro (Gen 2) Saphire ECG

gfchew 2 days ago

I'm on the EPIX Pro (Gen 2) Saphire. I took an ECQ about a year and a half ago, but the ECG app doesn't show up on my watch. I've looked everywhere. I unlinked my watch from Garmin Connect, deleted Garmin Connect from my iPhone, reinstalled Garmin Connect on my iPhone, relinked my watch. I've gone through the process to set up the ECG, but apparently I have a beta version on my watch.

When I log into Garmin Connect it provides the option to "Join Beta Software Program" so apparently I'm not in the Beta Software Program.

Is there a way to make sure I'm not in the Beta Software Program or at least opt-out of it so I can use the ECG?

Yes. I am located in the USA.

Thank you.

0 kenhaug 2 days ago

Which version are you on? OS versions 20.22 and 21.19 should both have the ECG app available (I am on 21.19 beta and the ECG was enabled after this update). Have you checked the geographic location on your profile, looking at your garmin.com account?

0 gfchew 2 days ago in reply to kenhaug

I'm on 20.12. I've checked for updates, but it says I'm up to date as of late last night so that's interesting. I'll keep checking.

Also, my geographic location is the United States. I just checked.

0 gfchew 2 days ago in reply to kenhaug

I just did an update even though it said that I was up to date and now it's working. Thank you very much!