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Epix Pro Gen 2 Sapphire - ECG does not work

timcollins340_
9 days ago

I have the above watch, bought about 8 months ago. This morning I got the notification from Connect that I should set up the ECG feature. I followed the instructions, which were echoed on the watch face. When I got to the point that I was told to grasp the metal rim with my thumb and forefinger, I did so but no reading was taken and the app eventually timed out with a 'failed' caption. I tried it several times. I definitely have a heartbeat, and my Kardia 6V confirms that at least some electrical signals are bouncing around inside me.

Is it me or my watch that is broken?

  • 0 9 days ago

    Are you currently physically located in a supported region?

    Garmin's ECG app is only available on select Garmin® watches and is currently available in the countries listed below. For detailed information on which watches are ECG app compatible for each region, see: What Garmin Watches Have the ECG App?

    • Australia 

    • Austria 

    • Belgium 

    • Bulgaria

    • Canada

    • Croatia 

    • Republic of Cyprus 

    • Czech Republic 

    • Denmark 

    • Estonia 

    • Finland 

    • France 

    • Germany 

    • Greece 

    • Hong Kong 

    • Hungary 

    • Iceland 

    • Indonesia 

    • Ireland  

    • Italy 

    • Japan

    • Latvia 

    • Liechtenstein 

    • Lithuania 

    • Luxembourg 

    • Malaysia 

    • Malta 

    • Netherlands 

    • New Zealand

    • Norway 

    • Philippines 

    • Poland 

    • Portugal 

    • Romania 

    • Singapore 

    • Slovakia 

    • Slovenia 

    • Spain 

    • Sweden 

    • Switzerland

    • Taiwan

    • Thailand

    • United Kingdom

    • United States 

      • American Samoa 

      • Commonwealth of the Northern Mariana Islands 

      • Guam 

      • Puerto Rico 

      • US Virgin Islands 

    • Vietnam 

    HTH

  • 0 9 days ago in reply to gaijin

    Well, you obviously didn’t read my post. 

    I repeat: Garmin Connect prompted me to set up the ECG function this morning. Now, why would it do that? Probably because Garmin activated the ECG function in my country in the last 24 hours. 

  • 0 8 days ago in reply to gaijin

    Something strange is going on here, as there were previously several replies to this thread. 

    Yes, I am in a supported region. The UK was added on Wednesday of this week, which is why Garmin Connect prompted me to complete the setup by adding the ECG functionality. 

    My watch is on the latest software (20.22). Garmin Connect is fully up to date. Location Services are activated. I have factory reset the watch, and uninstalled and reinstalled the app on my phone (iPhone 15 Pro Max). I am fully aware of how to go through the process of activating the ECG - I also have a Venu 2 Plus on which I activated it last time I was in the USA.

    I have now raised a ticket with Garmin and am awaiting their response. 

  • 0 3 days ago in reply to timcollins340_

    To update: Garmin have agreed that the watch is faulty and are replacing it.