MapManager - "Map Sync Failed" - Impossible to use GarmineExpress

Hi,

I cannot install any maps on my Epix Pro Gen 2, after many restart of the system, the watch still cannot sync any maps and even on the GarminExpress application, I cannot set any maps...

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Garmin-Laurie 3 months ago +0 verified
Hello 1252403

I am sorry to hear you are having this issue. For using MapManager on Express, I would recommend trying the following steps:
- Ensure Garmin Express is up to date.
- Try removing the watch from…
1252403 3 months ago in reply to Garmin-Laurie +1

Dear Laurie,

Thanks for your answer and your help. Unfortunately, all the steps you've mentioned made any differences... I've read a lot on many forums and I've done all the steps several times…

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+1 Garmin-Laurie 3 months ago

Hello 1252403

I am sorry to hear you are having this issue. For using MapManager on Express, I would recommend trying the following steps:

Ensure Garmin Express is up to date.
Try removing the watch from Garmin Express and readding it.
Use these steps to try to Manage maps: Managing Maps on Garmin Devices With Garmin Express

If you are still not able to Manage maps, feel free to reach out to me via Private Message. I would be happy to help investigate this.

0 1252403 3 months ago in reply to Garmin-Laurie

Dear Laurie,

Thanks for your answer and your help. Unfortunately, all the steps you've mentioned made any differences... I've read a lot on many forums and I've done all the steps several times. I tried to reboot the watch, desinstall GarminExpress, reset the watch... but nothing ever happen... As you may see on the photos I've uploaded, GarminExpress doesn't mention any maps... It never allows me to install maps and on the watch, every time I want to download TopoActiv, it says that it cannot connect to the server "Map synchronisation failed"...

Nils

0 Garmin-Laurie 3 months ago in reply to 1252403

1252403 said:
As you may see on the photos I've uploaded, GarminExpress doesn't mention any maps.

I am sorry to hear this is still not working. For this, I have replied to your Private message.

0 1344797 2 months ago in reply to 1252403

Hallo I have same issue. Do you have a solution for this? Or did you have to send the watch back to the garmin support center for a replacement?

0 1252403 4 days ago in reply to 1344797

No I don't... nobody can help me, Garmin is just silent about that very important problem...

0 Padie 5 hours ago

The Map update via wifi is not working for me too. At some point also garmin-express stopped working. At least garmin-express is working again after deleting Garmindevice.xml and rebooting!
But I'm also not happy about the need of using garmin-express since I don't own a windows system. Currently I am running it on my work device