My watch crashed during my recent run. When it restarted, I finished and saved the activity. When I try to “Download HR Data” from my HRM-Pro+, the watch says “Downloading HR Data” and then crashes/restarts again. Any way around this? Thank you.
My watch crashed during my recent run. When it restarted, I finished and saved the activity. When I try to “Download HR Data” from my HRM-Pro+, the watch says “Downloading HR Data” and then crashes/restarts again. Any way around this? Thank you.
There is no need to download the HR data for any activity you do with the strap connected, even when swimming the data should come down automatically. That said, the watch should not crash if you do elect…
When I try to “Download HR Data” from my HRM-Pro+
Don't do that unless you've run without the watch. The data is transmitted from the HRM to the watch in real-time, there is no need to…
It sounds like an unhandled exception, when the software tries to assign the HR data from the strap to the nonexisting parts of the activity. There is not much you can do, except, as Phil wrote, reporting…
When I try to “Download HR Data” from my HRM-Pro+
Don't do that unless you've run without the watch. The data is transmitted from the HRM to the watch in real-time, there is no need to download it again.
There is no need to download the HR data for any activity you do with the strap connected, even when swimming the data should come down automatically. That said, the watch should not crash if you do elect to download the data. Contact Garmin Support and let them know about the crash.
...and trux. Thank you both for your input. But the problem is I lost all data, including the interval I was in, during the time the watch crashed. Also, when the watch came back online, it didn't immediately connect to my HRM-Pro, so I had wonky HR data.
I was hoping to download the HR data from the strap to the activity so it would cover the time I lost during the watch activity, but like I said, every time I try, the watch reboots.
It sounds like an unhandled exception, when the software tries to assign the HR data from the strap to the nonexisting parts of the activity. There is not much you can do, except, as Phil wrote, reporting it to the Support. If you manage to persuade them to pass the information to the developers (which won't be easy), there is a chance it can help them to fix the unhandled exception.
I've got same issue. Ran with HRM-Pro+ but for some reason it did not record/connect and used pulse data from wrist (which was way off wrong). I thought it was battery on HRM but it wasn't. Tried to download from HRM but ended up with same problem with watch restarting.
+1 Exact same issue today (02 May 2025) Did you find any workaround?
Did you find any workaround?
Do not download the HR manually. It is redundant since it happens automatically.
This is the problem, the watch did not recognize the HRM Pro during the run, so it recorded HR from the wrist, which is quite inaccurate. When I try download the HR from the strap, the watch crashes.
If the watch did not connect to the HRM, then is is quite likely the HRM did not start activity recording at all, anyway. Next time make sure HRM is connected before you start the activity.
It does record and managed to successfully download HR post running earlier. This time it starts downloading and then the watch restarts.