EPIX (Gen2) Pro FW 19.41 crashing/restarting mid-activity

My EPIX has crashed today mid-activity. The watch was running the current fw 19.41.

It only happens when a training has been started, the watch makes a complete restart. The workout can be continued after the reboot.

The problem did not occur when I simply started the watch and did not use any predefined workouts.

Top Replies

Garmin-Laurie 5 months ago in reply to Kiwiant +0 verified

Update January 21, 2025:

Our engineers have identified a concern that may cause the watch to crash/reboot when navigating. They are anticipating a solution for this with the next full Public software release…
Garmin-Laurie 5 months ago in reply to Melwinbacsi +3

Hello. I am sorry to hear you are having this issue. I would love to help investigate this further. For this, I will reach out to you via Private Message, to collect the details of your experience.
Melwinbacsi 5 months ago +2

Same problem with fenix 7x pro sapphire. I started a navigation, and after a few minutes, the watch restarted, but I was able to resume the activity immediately afterward. fw 19.41
Kiwiant 5 months ago in reply to Garmin-Laurie +1

Unsure why but I've just had the same thing happen to me after about 16km and the friend I was with had a reboot when the activity tried to save (hasn't synced to Connect). No music playing, just running…

All Replies

0 Melwinbacsi 5 months ago

Same problem with fenix 7x pro sapphire. I started a navigation, and after a few minutes, the watch restarted, but I was able to resume the activity immediately afterward. fw 19.41

0 Garmin-Laurie 5 months ago in reply to Melwinbacsi

Hello. I am sorry to hear you are having this issue. I would love to help investigate this further. For this, I will reach out to you via Private Message, to collect the details of your experience.

0 Kiwiant 5 months ago in reply to Garmin-Laurie

Unsure why but I've just had the same thing happen to me after about 16km and the friend I was with had a reboot when the activity tried to save (hasn't synced to Connect). No music playing, just running using navigation for a course I created.

My device: Enduro 2 running firmware 19.41

My friends device: Fenix 7 Solar

+1 Garmin-Laurie 5 months ago in reply to Kiwiant

Update January 21, 2025:

Our engineers have identified a concern that may cause the watch to crash/reboot when navigating. They are anticipating a solution for this with the next full Public software release.

They are still investigating concerns of crash/reboot during activities, when not navigating.

0 1660179 4 months ago

I had the same problem with fenix 7x pro sapphire. Multiple crashes during a run activity. I am not sure if that was the weather, coldness, or something else. I did not experience the same problems on a treadmill.