Crash epix gen 2 using map

Arnaud 2 months ago

My watch crashes when I use the map in the navigate function. When I press the start button 3 times and the back button once the watch crashes and restarts.

How to solve this bug?

Does it do the same to you?

I currently have the latest version

drive.google.com/.../view

Top Replies

Garmin-Laurie 2 months ago in reply to eezytiger +3 verified

Hello, I am sorry to hear you are having trouble with this. I would love to help investigate this. For this, I will reach out to each of you via Private Message, to collect some specifics of your experience…
seilogramp 2 months ago +6

I just got done opening a support case with Garmin via chat. We went through a variety of fixes, including a full factory reset and reinstalling the TopoActive map, but nothing worked. They will be opening…
seilogramp 2 months ago +4

I am experiencing the same issue, as in your video, when using Navigate/Map, then pressing lap, the watch unexpectedly shuts down.

Navigate > Use Map > Start > Back/Lap button, watch crashes.
…

All Replies

0 socorsu 2 months ago

19.41 is the most stable release for 19.xx branch which convert your watch to an amazing product, you can't have any issue with it !

---

Since the 4 December with 19.38 beta restart, 4 pages of Bug Reports

https://forums.garmin.com/beta-program/fenix-7-series/public-beta-reports/i/public-beta-19-xx#pifragment-1447sortBy=date&pifragment-1447=4

--> 7 Ticket Created regarding crashes

https://forums.garmin.com/beta-program/fenix-7-series/public-beta-reports/i/public-beta-19-xx#pifragment-1447sortBy=date&pifragment-1447=1&pifragment-1447status=ticket_created

===> no fix for any of them with 19.41

And no fix for many Bugs reported since the 19.xx begin in October

for example - forums.garmin.com/.../light-failed-with-wrist-movement

0 eezytiger 2 months ago

Navigate map crash also confirmed for me on 19.41.

+1 Garmin-Laurie 2 months ago in reply to eezytiger

Hello, I am sorry to hear you are having trouble with this. I would love to help investigate this. For this, I will reach out to each of you via Private Message, to collect some specifics of your experience.

0 eezytiger 2 months ago in reply to Garmin-Laurie

Questions answered by private message, video demonstration recorded and crash logs sent. HTH.

0 9930109 2 months ago

I have the same problem with my fenix 7 sapphire solar v19.41.

0 3336369 2 months ago in reply to Garmin-Laurie

im having the same issue.

0 JoesLost 2 months ago

When trying to pick a destination on the Navigation App it restarts the watch.

0 seilogramp 2 months ago in reply to JoesLost

This is a known issue, which has been reported to Garmin. Joined your thread to this main thread.

0 Kachik 2 months ago

Garmin tactix, latest firmware, everything is the same.

0 2391300 2 months ago in reply to seilogramp

with the same steps I can also reproduce this on my Fenix 7 Pro (only encountered this before when displaying the map for an activity)