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Epix Pro (Gen 2) watch notifications issues

Godlike Pigeon
6 months ago

I am having a problem with my Epix Pro (Gen 2) 51mm watch notifications. I receive some notifications such as banking and text messages, but I do not receive any Whatsapp or Instagram notifications at all. I have checked all the settings and they look to be correct and match my partners watch settings, where she does receive all notifications. Her watch model is a Fenix 7X Solar and has had no such issues.

I was not expecting to have these problems only two days into wearing the watch.

Please can you help me sort this out.

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  • 0 6 months ago

    Further to this for context, my phone is an iPhone 14 that is up to date.

  • 0 6 months ago in reply to Godlike Pigeon

    With Android, sometimes notifications just stop appearing and a phone reboot fixes it. I've no experience with iOS.

  • +1 6 months ago in reply to eezytiger

    Hello

    I am sorry to hear you are having this issue. There are a number of settings that can impact notifications. For this, I would check the following: 

    • Ensure each of the individual app are up to date. 
    • Ensure the app is left open and running in the background on the phone. 
    • Ensure you Connect app permissions are enabled: 
      1. Open the Connect app
      2. Select More
      3. Select Settings
      4. Select Phone Permissions
      5. Select Manage Permissions
      6. Ensure the following:
        1. Locations permission set to Always
        2. Bluetooth enabled
        3. Background app refresh is enabled
    • Check the phone's notification settings: 
      1. From the phone Settings select Notifications
      2. Ensure Show Previews is set to Always
    • Check the App notificaiton settings: 
      1. From the phone's Settings select Notifications
      2. Select the individual app
      3. Ensure the following:
        1. Allow Notifications is enabled
        2. All 2 Alert types are enabled
        3. Show Previews are set to Always

    If there is no change, I would also recommend using the following steps to pair the watch with the phone again from scratch with these steps: 

    1. Uninstall the Connect Mobile app
    2. Clear the phone cache and history
    3. Ensure the watch does not appear in the phone's Bluetooth menu. If it is, please remove the device
    4. Powercycle the watch and phone. To do this, hold the Light button until this shuts off. Then power on again
    5. Reinstall the Connect Mobile app
    6. Try the pairing again ( Be sure there are no other Bluetooth enabled device nearby)
  • 0 6 months ago in reply to Garmin-Laurie

    I believe this has worked!

    Thank you very much for your help, Laurie!