Epix Pro Not Receiving Notifications

My wife has an Epix Pro 42mm and for some reason she is not receiving text notifications from her iphone.  I have either checked or tried:

1.  Enabled smart notifications on phone/Connect

2.  Checked under notifications for the Connect app (they are enabled)

3.  Deleted the Connect App from her iPhone (no change)

Appreciate any suggestions on solutions.  FWIW, I have an Epix and i get text notifications on my watch face all the time (which is why she asked me WTF?!) 

Thanks