Will the Epix series get an UI update to the fenix 8 style?

Garmin Bug said:

Problem is that I've not bought it with Garmin and they don't want to replace it. But the shop is not responsible for software issues and it's hard to prove those.

Appears to me the root cause of your inability to reach a resolution to your myriad problems is the "shop" where you purchased the watch, not Garmin.

Just sayin'

If you've bought the watch in EU and it is under warranty (2 years), it shouldn't matter if you've bought it from Garmin or other retailer, Garmin is still required to service it under warranty. However, Garmin don't have to replace the watch, if it can be otherwise fixed. So I would tell this to them and politely ask, how they are going to solve the problem under warranty. 

Here in Finland I have really positive experiences from Garmin Support. The only minor thing is that they send all the stuff to Denmark to be serviced, so the shipping takes longer.

That's not right. In germany it's always the retailer for the official warranty by law.

But the warranty by garmin itself which they claim to give to their customers is also valid.

To Gaijin:

It's hard to prove those software issues and if the store says that the manufacturer is responsible for the software and the hardware is ok there's only the possibility to pay a lawyer and sue them. That could be a long story. And Garmin denies the problems and finally tells me that the retailer is responsible.

This is the reason why I believe that Garmin should be grateful and take care of those poor 10 users (that's what you Gaijin and some others here in the forum claim) having problems with their watch, solve it by taking the watches back and reimburse the money. They can still sell those great watches to other users who will be possibly happy.

This would be quite cheap for Garmin to solve those issues with 10 complaining customers this way who are the only ones having problems.

Why so complicate if there are only such a handful of users with those issues?

I don't get it, in the end most of the time a store sends the device back to Garmin either way, i don't know what kind of store you bought your Garmin from but i'd stay away from it. Only recently have i sent my Fenix 6x Pro back to the shop due to rattling noise inside it, the store sent it back to Garmin and Garmin sent them a Fenix 7x which i'm using right now. It's the same story with software issues, if there is some suspicion that software is bugged to *** you bring them your device back and they send it to Garmin so that they can check what's wrong.

please request here for Garmin to bring the user interface of Fenix 8 to epix

www.garmin.com/.../

Some people just like to complain ;)

Garmin Bug said:

This is the reason why I believe that Garmin should be grateful and take care of those poor 10 users (that's what you Gaijin and some others here in the forum claim) having problems with their watch, solve it by taking the watches back and reimburse the money.

I have never claimed that.  Please keep your facts straight.

Garmin Bug said:

I've tried to contact them again via their web contact form on 28th of August. Everything I got was the automatically email that they've received it. Up to now no answer.

Maybe it is your problem.
Did you ever try call them?
I never use WEB contact, always pick up phone and call.
They never told me "fuc.....", always got proper support, I'm from Poland.
I don't believe in Germany it is different.

As I said earlier, they offered me solution during one call.
It takes more time in my daughter case (she was allergic to wrist band she had with her Venu, after initial call and couple emails exchange, they offered me different wrist band and problem was solved).

Call them talk and they will help you.

I've already called them several times for several problems, same effect: no help!

The reason why I don't want to call again is that one has to wait at least one hour in the hotline in Germay, one time I had to wait 1 and a half hour. That's totally annoying and not acceptable.