Cannot send courses to epic pro 51mm after latest update

6219636 9 months ago

Since update 18.12 which installed yesterday, I am unable to send courses to my watch. Does anyone else have this issue? Can provide tips? I tried everything short of doing a full firmware restore iPhone 14 Pro, latest iOS, latest connect version

Top Replies

Garmin-Laurie 8 months ago in reply to socorsu +1 verified

I am sorry to hear you are having trouble with sending the courses to the watch. For this, I have reached out to each of you via Private Message to collect some details of this concern, so I have get this…
3446613 8 months ago in reply to socorsu +3

Thank you. That actually works, but Garmin really need to get their finger out and fix the glitch. I dont think users shoudl have to resort to using work aronds. As a new user to Garmin - I find it very…
nvlass 8 months ago in reply to Garmin-Laurie +3

hello there

I am having the same issue with my epix 2. I just lost today the opportunity to run my half marathon race with my pace pro strategy. I got furious this morning. I discovered that I cannot sent…
TriedOut 8 months ago +2

This problem has now re-emerged for me too with 18.16. It first appeared in 18.12 (I was on the beta program) and Garmin did fix it in early September (I can't remember the exact date).

My Epix Pro…

All Replies

0 gaijin 9 months ago

Since 18.12 is a Beta software version, wouldn't you be better off posting your question in the Beta forum?

HTH

0 3446613 8 months ago

I have this problem now too. Version is now 18.6. The only thing I havent tried yet is the factory re-set, from the list of turn off/on reset blutooth and re-pai etc. It says it syncing. Does anybody know how to solve this problem. It was working fine, but I've only had the watch for a week, so was driving me nuts. Downlaod works when I plug it into the laptop, but I'm not carrying a laptop around to down load gpx files. Any ideas to resolve??

0 seilogramp 8 months ago in reply to 3446613

Do you mean version 18.16? Is it possible you've reached the 100-course limit? Probably not likely if you've had the watch for a week if it came directly from Garmin.

User Data File Limitations of the epix Gen 2 or epix Pro Gen 2 Watch

What is the source of the course? Created from Garmin Connect or 3rd-party?

0 6219636 8 months ago in reply to seilogramp

In my case, no. I deleted all previous courses in case there was a problem caused by one of them. Problem still persists. I can send courses from the web interface without issues

0 seilogramp 8 months ago in reply to 6219636

Sending from the web, meaning using Garmin Express? If so, sounds like an issue specific to the Garmin Connect Mobile app. I'm on GC Mobile android version 5.5. No issues related to courses.

If you could export one of the problematic courses, then zip and attach it here, we could see if the issue can be replicated.

0 6219636 8 months ago in reply to seilogramp

No, I mean sending the course from garmin connect web interface, not using garmin express. Sure, I’ll attach a course here tomorrow. Good call

0 5062527 8 months ago in reply to 3446613

I have had this issue for serval months. I resolved it once in that time and now I can't even use the laptop to send my files. I think I need to do a factory reset.

0 TriedOut 8 months ago

This problem has now re-emerged for me too with 18.16. It first appeared in 18.12 (I was on the beta program) and Garmin did fix it in early September (I can't remember the exact date).

My Epix Pro Gen 2 updated automatically to 18.16 a day or two ago. Today I tried sending a course from Garmin Connect Mobile to the watch and got the Oops! error message. The same course sends ok to my Edge 530.

Since 18.16 is now Live (not Beta), I'm not sure where to report it. If this is not the right place, can anyone point me in the right direction?

0 heraldry 8 months ago in reply to TriedOut

The same version and problem here.

0 socorsu 8 months ago

You can't say that Garmin was aware of this situation !!! Sorry, yes you can

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The workaround is to user Garmin Connect Web, then sync will work and course will be available on the watch ...

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https://forums.garmin.com/beta-program/fenix-7-series/public-beta-reports/i/public-beta-18-xx/since-18-12-cannot-send-courses-to-watch-from-connect-app

https://forums.garmin.com/beta-program/fenix-7-series/public-beta-reports/i/public-beta-18-xx/bug-report---send-map-garmin-connect-to-epix-2-pro

https://forums.garmin.com/beta-program/fenix-7-series/public-beta-reports/i/public-beta-18-xx/18-12-error-trying-to-send-course-from-gc-to-epix-pro-gen-2