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Reocurring problem with HR stuck way low on runs until pause/reboot

oscylo_
9 months ago

As of the last 1 or 2 months, my Epix 47mm has sometimes been getting stuck with way too low HR. Before this I never had such a problem.

A reboot usually fixes everything, but it is very annoying having gotten going mid run to realize the HR readings are completely off. Today the watch gave me a +13 in the beginning since I was doing fast training and it had me in Z2.

Note this doesn't happen everytime, but as of late it is too frequent to just put off as a random event. The other day the watch also suddently gave me a 150 pulse reading without any activity going on, I checked manually and it was around half of that at the time. And like I said, before I never had any problem like this.

The watch is updated with latest FW.

I saw on reddit that there has been quiet a few threads from 2-3 months but I saw no solution. Is this a fw problem? Has it been acknowledged by Garmin? Any fix? I would rather not do a hard reset. But starting to get really frustrated.

Also, is there any way to remove just heart rate stats from an acitivity? I would still like to keep all other stats for the runs, but the wrong HR stats mess a lot of other stats up via domino effect.

  • 0 9 months ago
    oscylo_ said:
    way too low HR

    Assuming you wear the watch correctly, it is a known issue, experienced by users in last 7 months across range of newer Garmin watches released in last 2 years (most people reported such issues for forerunners 255/265,955/965, Fenix 7 and Epix). Contact Garmin support and let us know how it goes. 

    oscylo_ said:
    is there any way to remove just heart rate stats from an acitivity?

    You can disable HR tracking during workout or all together if you do not need HR data.

  • 0 9 months ago

    i bought my epix in february. for the first month or two HR was ok, there was no drops. then one day during training i had only 50 pulse. now every training session has this HR drops moslty at start when it needs more than 10 minutes to show my pulse correclty.

    also funny thing is when i put away epix on the desk and for more than 5 minutes it still shows my pulse, which had to be somehow generated/randomize...

  • 0 9 months ago in reply to 7523625

    That definitely corresponds to what others have reported in last 7 months. Contact Garmin and ask for solution. I am interested in whatever they say.

  • 0 9 months ago

    It has happened to me too every now and then, also with older software versions. It has never been fixed. I became so annoyed that I purchased an HRM Pro Plus strap as well. The good thing is that I will be able to use the strap with future watches, as it is more accurate and consistent than optical sensors. Another good thing is that the strap enables LTHR auto-detection.

  • 0 9 months ago in reply to Vizi

    Well, if you disable HR tracking the watch is useless!

    Why should one buy a 800 € sportsmanship from garmin and then not using the HR tracking?

  • 0 9 months ago

    For me it's half a year now since I bought the watch. The bug is known and there are several threads about this issue in the forum. Up to now nothing happened. Use a chest strap, that seems to solve the issue for me and most of the users. I know it's another 100 bucks for the newest one. I still had an old garmin dual, that's already much cheaper and works but with less metrics. Might be it's garmins business idea, releasing a firmware Update so that users have to buy add-ons, great.

    And to all the garmin fanboys:

    Garmin is not even answering in this forum and doesn't give any statement if or when they will solve this issue. They still don't care.

    And yes, other manufacturers have software problems too. But they communicate and they solve those issues. Look for example at samsungs galaxy watch 7. After release the battery life is really bad, but samsung already communicated that they know the issue, they're working on it and they already have a software solution which will be released soon. 2 weeks after release they have a solution. Garmin: half a year after the destructive firmware update: nothing.

    What does garmin? Here in the forum there are no official statements from their engineers that they care or they are working on it or even giving a rough time schedule about a solution. And if you call support it's always you, the strap is too loose, the strap is too light, others don't have those issues, it's you NOT garmin, it's always you, but you can help their engineers doing the development they should have done before selling the device via images from your data, feel free to send it.

    So again to garmin. When will you help your customers having problems with optical HR sensor? When will you fix all those issues rendering the watch nearly useless?

  • 0 9 months ago in reply to Garmin Bug

    I agree. But OP asked if it can be done and I gave him an answer.

  • 0 9 months ago

    Since i upgraded to v 17.28 (i had skipped the earlier version), I have the same problem now only with running. Sometimes it works, sometimes it does not. Very frustrating! 

  • 0 9 months ago in reply to Garmin Bug
    Garmin Bug said:
    So again to garmin. When will you help your customers having problems with optical HR sensor? When will you fix all those issues rendering the watch nearly useless?

    Unfortunately, you will get no reply to these questions which were asked long time ago. Garmin is "investigating" (read: buying time) and few users who claim that there are no issues are downvoting and downplaying any effort of discussion about this issue.