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Activity sync failed to the app, then a day later disappeared from the watch

I just finished my first Ironman. Activity wasn't syncing to the app. Now a day later it disappeared from the watch too.
How I can restore it and sync?

Top Replies

Garmin-Laurie 9 months ago in reply to Dr Phil +1 verified

If you are seeing the FIT file available on the device, you can try the steps for manually importing the activity to Connect. How Do I Manually Upload an Activity I Recorded to Garmin Connect? If this is…
Garmin-Laurie 10 months ago in reply to 7760970 +0 verified

7760970 said:
It's great to hear that it seems to be normal issue you don't even bother to care. It's great to hear to it's so fine for you that you don't even bother to investigate the problem. Or raise…
1480420 9 months ago in reply to 7760970 +2

LOL i have the exact same problem. Check my post on here.

My hike from yesterday disappeared. I didn’t find the .fit file in the activity folder so i thought it was a rare bug but completely wiped the…
Dr Phil 9 months ago in reply to 1480420 +2

1480420 said:
Garmin needs to really look into this

Then you need to contact Garmin Support. Have you?

All Replies

0 1480420 9 months ago in reply to 7760970

LOL i have the exact same problem. Check my post on here.

My hike from yesterday disappeared. I didn’t find the .fit file in the activity folder so i thought it was a rare bug but completely wiped the watch to start back from scratch.

Did an outdoor walk yesterday evening were I again use a power mode to turn aod off and then used the „route“ option in the back to start option. Again the workout was on the watch but didn’t sync to connect. However it was on the watch.

I now looked again (after discovering your post) and the outdoor walk from yesterday is not anymore under my recent workouts on my watch.

Garmin needs to really look into this. This is not acceptable. It it is also weird that it didn’t get saved into the activity folder when plugged in to my computer

0 7207431 9 months ago in reply to 1480420

Which software version

0 1480420 9 months ago in reply to 7207431

17.28

0 7760970 9 months ago in reply to 1480420

Exactly the same version

0 Dr Phil 9 months ago in reply to 1480420

1480420 said:
Garmin needs to really look into this

Then you need to contact Garmin Support. Have you?

+1 Garmin-Laurie 9 months ago in reply to Dr Phil

If you are seeing the FIT file available on the device, you can try the steps for manually importing the activity to Connect. How Do I Manually Upload an Activity I Recorded to Garmin Connect? If this is still not appearing in the Connect account after attempting the manual import, this likely would indicate the file is corrupted to the point Connect cannot read it.

I do recommend deleting the activity file from the watch, whether it is uploaded or not. As if this is corrupted, you do not want to have this effect future activities.

If once you have this removed, you are still having trouble syncing new activities with the Connect app and Garmin Express, I would recommend reaching out to Garmin Support.

0 8016151 9 months ago

7760970 said:
Now a day later it disappeared from the watch too.
How I can restore it and sync?

If it's gone from the watch as well, probably not much can be done. If you can attach a USB cable to the watch then zip and post your fit file here - Repairing corrupt .fit file - Garmin Connect Web - Mobile Apps & Web - Garmin Forums

Someone might be able to repair the activity for you.

0 7760970 9 months ago in reply to 8016151

Like I wrote yesterday. The file was gone, there was no fit file. And like I said, I restored it.

Comment deleted by Garmin xD

0 1480420 9 months ago in reply to 8016151

had on last saturday same problem. The activity was on my watch under recent workouts but i coulnd't find it under the activity folder when my watch was plugged in to my PC.

If the .Fit file is not under the activity folder, where can/should I look?

0 7760970 9 months ago in reply to 1480420

What watch do you have?