No sleep or HRV data since 17.23 update

alistairseaton 11 months ago

As above. All other functions seem fine. Is this happening to anyone else? Any known fixes?

Top Replies

0 WhiskeyandWaterdog 10 months ago

Here too - i event did a full watch factory reset and unistall and reinstall of app - Garmin please help!

+1 Garmin-Laurie 10 months ago in reply to WhiskeyandWaterdog

I am sorry to hear you are having this issue. For this, there are some initial things to try.

Be sure Battery Saver is disabled in Sleep Mode settings. Menu, System, Sleep Mode, Battery Saver.
Be sure you are wearing the watch at least 2 hours before sleep time.
If no sleep is still being captured, we would recommend completing a hard reset. For this, hold the Light button until the watch shuts off, as opposed to selecting power off. Then power this on again.

If the watch is continuing to not capture sleep, I would recommend reach out to Garmin Product Support.

0 Dr Phil 10 months ago in reply to Garmin-Laurie

Garmin-Laurie said:
Be sure Battery Saver is disabled in Sleep Mode settings. Menu, System, Sleep Mode, Battery Saver.

...unless you've edited the WHR setting from Disabled to Do o't Change