Can NOT unlock device when "AUTO LOCK during activity" locked the device

this is driving me nuts! I really hope someone knows the trick how to help/solve.

I am using the AUTO LOCK feature during activity. Really helpful on paper since I constantly pause/stop activities with my wrist.

Here my problem: I cannot UNLOCK the device anymore. None of the buttons (short/long/very long press) work. The only recovery I found was to force a system cold start.

Anyone with an idea? Or same issue?

Thanks a million!

Jan

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Garmin-Laurie over 1 year ago +2 verified

Hello JanPT

I am sorry to hear you are having this issue. I happy to help investigate this further. Since you have already tried a hard reset, I would next recommend trying an Unprompted reset with these…

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0 seilogramp over 1 year ago

Which firmware are you on? I'm on 15.77 and I use this feature also, but do not have any issues with it.

+1 Garmin-Laurie over 1 year ago

Hello JanPT

I am sorry to hear you are having this issue. I happy to help investigate this further. Since you have already tried a hard reset, I would next recommend trying an Unprompted reset with these steps.

I will also reach out to you directly, via private message with next steps for if this continues.