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Epix 2 Titanium Sapphire (15.76): Bluetooth Range Issues - Seeking Community Input and Solutions

Mike_2328505
over 1 year ago

Device:
    Garmin Epix (Gen 2)
    Titanium, Sapphire
    OS: 15.76 (the latest)
    Purchased: 11/2023

Phone:
    Iphone 12 pro max
    OS: 17.2 (the latest available)

The Problem:
    I really like the watch, but the Bluetooth range seems to be very weak.
    It doesn't disconnect when I'm within 10-15 feet of the watch. However, when I walk to the next room, even if there is a visible line between the phone and where I stand—about ~25 feet—it disconnects and then reconnects, it continues doing this if step behid the wall, so there is no visible line anymore.

    I had the Instinct Solar (1st gen) for a couple of years before this and never experienced any issues with the watch disconnecting. With the Epix I've mentioned that I've started missing some notifications and calls, which led me to discover it disconnects within my apartment.
    After bringing both watches online and performing the same test, the Instinct proved to have a stronger connection. It only disconnects when I'm in the farthest corner of that adjacent room, and maintains the connection while Epix losses it.

A Question:
    Is the watch supposed to show all the notifications that it missed while it was     disconnected briefly?

Next step?
    I do have the option to return and replace the watch; however, I'm not sure if this is going to make any difference. It just really bugs me that the watch can't maintain a connection with the phone within a 2-bedroom apartment.

Dear Community, how is the connectivity range on your watch? Please share your experience. Should I try replacing this?

Thanks in advance!

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All Replies

  • 0 over 1 year ago in reply to Mike_2328505

    Ok, just tested with both watches - negative - I'm not getting the missed notification re-delivered. They show up on the phone - nothing shows up on both watches.

    Would you be able to check if still works for you, the way we think it should.

  • 0 over 1 year ago in reply to Mike_2328505

    Yes, it is possible I do not get the missed notification either. I may have confused it with notifications the phone gets when I come back from outside with mobile data disabled, and it connects to the wi-fi. It is not a matter of the watch, rather of the way phone's system notifications are being generated and then forwarded by the Connect app to the watch. You cannot do much about it, appart of suggesting Garmin, to queue the notifications internally in GC, and removing them from the queue only when successfully delivered to the watch: Share Ideas | Garmin

  • 0 over 1 year ago in reply to trux

    building structure is so true. I have one room in my house that was unintentionally created as a faraday cage - can't even get a wifi signal into it - have to pipe wifi into the room via cabling my mesh unit in that room. Fortunately the mesh system works seemlessly so when I go from other rooms into my office/faraday cage my phones wifi connection is pretty solid - barely a skip even when on conference calls.

  • 0 over 1 year ago in reply to trux

    haven't really checked, but I am pretty sure that if you have the notifcation icon as a data field it will update the value of the notifications and any messages that you have missed will be reflected. i.e. if 0 when you walk away, disconnects, come back, it reconnects - while you will not get a notificaiton alert (due to it mirroring the phone)- the notification data point on the watch face should update to relfect those missing notifications - I am pretty sure it does this.

    Might be the best thing to do - just check the notification data point post a disconnection/reconnection.

  • 0 over 1 year ago in reply to jaamgans

    I did look into the Notification Widget, it didn't show the new 'missed' notifications as well.