Epix Gen 2 Suddenly Lost Bluetooth and Wifi connections

I was happily running software 15.74 on my Epix Gen 2 without any issues at all.

One day last week I did three activities. The first two synchronised fine. When I went to sync the third one the watch would not connect to the Connect APP on my phone and hasn't reconnected since.

I have tried everything to try and resolve it:

I have soft reset the watch multiple times

I have done the same for the my phone which is an iPhone 13 Pro Max - and the issues persisted after updating from iOS 17.1.2 to 17.2.

I have removed the watch from the mobile connect APP and the phone's Bluetooth menu.

Now the watch won't reconnect to the phone's Bluetooth i.e. it won't pair in the usual way via the Pair Phone setting on the watch, not via the Connect Device via the Connect APP.

The watch does not show up in my phone's Bluetooth settings page.

I have deleted the Garmin Connect APP and reinstalled it, resigned in and still no joy.

I have fully reset the watch and gone through all of the above steps on multiple occasions, but still no progress.

The watch will also not connect to Wifi at all. This happened at the same time as the Bluetooth stopped connecting. When I try to connect it will not find any Wifi networks at all.

I have connected to the Garmin Express app via my windows PC for many days in a row and synced the watch, but nothing has changed.

I have just received 15.76 software after the latest sync, but this has still not brought back WiFi or Bluetooth, even though I have tried all of the steps above again several times

Any ideas as I have an expensive watch that's missing some very important features for me.

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0 AgentMax over 1 year ago

What is the wireless version on your watch?

Settings, system, about.

0 TelmoJohn over 1 year ago

I had the same issue with version 15.74, but it was slightly different. Suddenly, I couldn't connect to any Wi-Fi networks that were already available on my watch. I had to do two things to solve this issue. First, I deleted all Wi-Fi networks from my Connect app and watch, and... second, what I think really solved the issue was deleting the entries for my watch from my Wi-Fi router and changing the Wi-Fi Network ID.

After that, I did a reset and my watch started to find Wi-Fi networks and was able to connect.

I hope this helps with your slightly different problem.

0 Will over 1 year ago in reply to AgentMax

Wireless version shows as 28.05

0 Will over 1 year ago in reply to TelmoJohn

Thank you for the suggestion. It can’t hurt to give it a try

0 7741592 11 months ago

Hello, were you able to get this resolved? I have had on and off issues with this as well but now it is entirely not working even with using multiple methods.

0 Will 10 months ago in reply to 7741592

Hello, sadly not. I had to return the device to Garmin in the end, but the replacement process was extremely good to be fair

+1 Garmin-Laurie 10 months ago in reply to Will

I am sorry to hear you are having trouble connecting with WiFi and Bluetooth. Our engineers are aware of a concern that effected WiFi with the latest 17.28 SW update. This has been resolved with the BETA software update version 18.09. If you are experiencing this concern, I would recommend joining the BETA program, and installing the latest update.

https://forums.garmin.com/beta-program/fenix-7-series/f/announcements/378968/beta-version-18-10---check-for-updates-only

Enrolling in and Learning About Garmin Beta Software Program

Once you have installed this, test the connection with the Bluetooth again. If this is still not connecting, I would recommend completing the following steps:

Ensure the phone OS is on the latest version
Uninstall the Connect Mobile app
Clear the phone cache and history
Ensure the watch does not appear in the phone's Bluetooth menu. If it is, please remove the device
Powercycle the watch and phone. To do this, hold the Light button until this shuts off. Then power on again
Reinstall the Connect Mobile app
Try the pairing again ( Be sure there are no other Bluetooth enabled device nearby)

0 empe 10 months ago in reply to Garmin-Laurie

If the watch is not connecting to wi-fi, the solution is to download the beta version which is only available through wi-fi? Isn't there a contradiction?

I downgraded from 18.10 to 17.28, because of problems with the topo active maps and outdoor maps plus. The latter turned from beautiful to ugly. Since three weeks I hope this will be fixed by another beta. But then, how can I download it without wi-fi? Since the downgrading I have these wi-fi problems.

I did all what was proposed by you. Then the watch connects to wifi. Once I leave my home and return, the watch will not connect to wifi again. Trying again to connect by deleting the connect app didn't work.

Since the wifi problems I have another one. When navigating, the watch crashes. Is it because the watch needs a phone connection for calculation, which is broken because of the wifi problem?