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firmware update 15.74 - BT audio intermittent stuttering

John
over 1 year ago

Did the firmware update a few days ago. While running with BT audio earphones I get intermittent stuttering in the audio on playrun. it is at irregular intervals while running. Stopping the activity seems to solve the issue.

Is there a chance to downgrade the firmware? I did not have this issue before with the old firmware. And since I do not take naps, I prefer a stable and well tested firmware.

Thanks, Erwin

  • 0 over 1 year ago

    I rebooted the watch and will report back after my run tomorrow.

    Rebooting the watch solved the issues. Maybe a good idea to always reboot the watch after a firmware upgrade?

  • +1 over 1 year ago

    If you are noticing this concern after installing 15.74, please try the following steps: 

    1. On your watch, please go to Main Menu - Connectivity - Phone. On the Phone page, repeatedly press the Light button (about 5 times). When you do this, a hidden menu will appear. On this hidden menu you will see the option for Maximize Connectivity. Please toggle this setting On. Then open Garmin Connect Mobile and initiate a manual sync.
    2. After this, see if your connection experience with your phone improves: no more missed notifications, better sync behavior, weather staying more up-to-date, potentially better battery life, etc.
    3. If you are actively struggling with Bluetooth connectivity and do not see improvement immediately after toggling this setting, please also reboot both your watch and phone. After the reboot be sure to open GCM at least once to ensure it is active. Then see if there is improvement after this single reboot.

    If you continue having concerns after following the steps above, please direct message me or post the issue so we can gather some additional information.