Nap feature is recording chilling on the couch as naps

This afternoon my Ringconn ring detected a false nap, but it had the good grace to ask me to confirm or reject the nap. No further false nap from Garmin or Oura.

This is still an issue on a Fenix 7 running v16.22. Today it logged 3 naps while I was sitting on the couch playing videogames. What bothers me the most is that, not only it is way inaccurate but you can't even delete the naps. This is messing with the sleep couch and other metrics. It is unacceptable for a flagship smartwatch, when even some cheap Chinese watches have better sleep detection.

Why adding and forcing a feature that doesn't work as expected and is incomplete?

And now just to really irritate you some more, (False) ‘Naps’ have been added to the Connect Web Calendar, and you can’t filter them out!! Why is so hard to give us a simple delete button, or ‘Off’ switch?!?

Ridiculous Feature!

Still investigating ways to improve a function you advertise!!!???

I bought this 800 € watch with all the functions you were promising in your advertisement and they have to be working!

Your engineers should have had enough time for investigation during development and not during selling the product! Fix that or make a refund! For me, Garmin support has 5 days left. After that I will claim a refund if everything is not  working as it should.

You sell beta software products and claim the customers to be patient until you have fixed it!

And as you claimed I have just made a factory reset hoping that it will change something with the following result:

Garmin pay is now not working anymore for me because your great software engineers have removed an authentication method for my credit card. Have to call the bank now to reactivate it. Thank you for that great idea to do a factory reset. Took me again one hour for nothing and it's working even worse than before!

Sorry, but now I am totally pissed off and I will claim a refund. No way, I'm not a paying beta tester, I'm a customer who wants the promised product!

Cheers!

Yes, and it could be so easy ... in the settings for sleep we have 'Nap Alarm', rename it to 'NAP Settings' and add a menu item yes/no for automatic NAP detection, that's it. The glance is already clear for manual setting a NAP!

And the same for sleep detection, only one extra menu item for automatic yes/no.

So everybody can decide self, what to use. It's not to have more automatics than the competitors, it's to have satisfied clients!

1) They advertise it, so it must work.

2) This might fix this one problem for some people who don't care. But even if I wouldn't care this can't solve all the other issues I have with my Epix Pro.

3) Everyone who wants to buy that watch. Think twice before spending such an amount of money! If you want to get into the garmin space, first try out the cheaper watches and see if you'll like them.

For me, even after having been a happy Vivoactive 3 user I'm finished with Garmin. I want a refund to get a working device from another manufacturer. The way Garmin support tries to handle issues is just not fair.

And this is why I'm pissed off. And sorry, there's no other wording for this!

I have reviewed the nap history in my Garmin Connect Calendar, with data going back to December last year. Nap counts by month are....

December 12

January 13

February 17

March 20

April 3 naps in three days.

I am retired and do have plenty of opportunity to nap, but the fact is that I nap only rarely. I would say that typically I might have a lie-in nap at most once per week and an afternoon nap also no more than once per week, so we are looking at eight genuine naps per month or, more likely, rather less. The timing of some of the recorded naps is certainly suspicious and most unlikely to be a real nap. Three naps in one day in January and March - highly doubtful.

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