New Epix Pro 47mm not tracking sleep

Are people having issues with their Epix Pro not tracking sleep?

ive had my watch for almost 3 weeks now, and it has tracked my sleep on 4 occasions.

i have gone through all the troubleshooting steps listed on here and on other sites, hard reset, schedule set. watch worn correctly etc.

coming from a fenix 5 which never missed a beat is disappointing to say the least. having no sleep recording messes up almost all the other training metrics.

i spoke to garmin early this week, but have not heard back yet.

otherwise the watch is great