Wifi issue with Epix (Gen 2)

Having owned the Epix (Gen 2) from new for a month, I have experienced issues where the watch is unable to both wifi sync and connect to my network (2.4GHz).

The only solution I have found so far is to power off/on the watch. Sync/Network connection resumes, but will revert to the above issue approx. 3-4 days in.

Is this a known issue? If so, is there an alternative resolution?

Could it be a hardware fault?

Watch is on software version 14.68 (after updating from 7.2x)

Thanks

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0 jaamgans over 1 year ago

had no issues on 14.68. Am running a beta version now so cannot confirm if still not a issue.

I run a mesh network that does 2.4 & 5 and have never had any issues with any of my garmin's connecting. But then don't hide my network either - believe that can cause issues.

0 9807301 over 1 year ago

Hi jaamgans, thanks for the reply. I don’t run a mesh network, and the network is not hidden.

The router has both 2.4 and 5. I have devices connected to 2.4 with no issues.

May I ask if your wifi status is continuously on?

Thanks

0 Mladen T over 1 year ago

Not using it too much but i don't remember having problems to sync spotify or the data from time to time.

+1 Garmin - Chris over 1 year ago

I am sorry you have the issue. If the Wi-Fi Troubleshooting Support Center article does not resolve your issue when you work through the troubleshooting steps, try soft resetting your watch by holding down your top left button until your watch shuts off. You can also reset your watch back to defaults in your System > Reset menu as a last resort then test again. If your issue continues, please reach out to Outdoor Product Support in your region.

- Adding, Removing, and Troubleshooting Wi-Fi Networks With a Compatible Garmin Outdoor Watch

0 9807301 over 1 year ago in reply to Garmin - Chris

Hi Chris, thanks for the response. I’ve done a soft reset and the WiFi sync is responding. May I ask, is it better to keep WiFi status on?

0 Garmin - Chris over 1 year ago in reply to 9807301

Yes and No. (No wrong answer, just preference.) If you use Bluetooth through your Connect Mobile APP as your default, Wi-Fi is your secondary sync when your watch doesn't see the Bluetooth connection to sync over your saved activity or daily wellness metrics. Otherwise, using Wi-Fi to download Music to your watch through a premium service.

0 9807301 over 1 year ago in reply to Garmin - Chris

Thanks again Chris. Bluetooth is my primary connection. I will do a WiFi sync in the next 3-4 days to see if the soft reset has resolved the issue. If not, I will reset the watch (as a last resort). Fingers crossed it won’t come to that.

I am really impressed on the feedback received from the forum users - thanks all.

0 Dr Phil over 1 year ago in reply to 9807301

Mine is and always has been. Running a 2.4 and 5 network separately and have watches connected just fine to the 2.4.