Purchased Topo Map not working

Is the map enabled in the used app settings, have you zoomed in and or moved the map to an area of the map, if you are not located in the area the map is for?

I have saved a few waypoints (saved locations) in the region. On my old Epix 2, when I chose „Navigate“, then „Saved Locations“, then selected one of the locations and clicked on „Map“, it showed the respective waypoint on the very detailed map. This worked even without being in the region. 

Same was true on my first Epix Pro, which I had to return since that watch wouldn’t start anymore.

Now, on my replacement Epix Pro, the map won‘t show details. It can be activated in the settings, which I have. I also tried reinstalling the map. But it still reads „D1508000A“ and won‘t show details. By the way, I purchased a new license for the map since these maps are per device. 

Surprisingly, the map works on Basecamp…

And even more surprisingly, this problem also occurred on my wife‘s Epix Pro. She also bought a Topo Map Canada Central and installed it yesterday. Exactly same behavior.

To me, it looks as if the map wouldn’t have been properly installed or activated or initialized (on both watches). I also tried another computer, in case it was a Garmin Express problem. That didn’t help, too.

What is strange, however, is that on both new Epix Pro watches (mine and my wife‘s), upon connecting them to our respective Garmin Connect accounts, we received the message „Previously Paired Device“. On Garmin Express, a similar message appeared. And after disconnecting the watch from Garmin Express and trying to sync with Garmin Connect again, the message reappeared. How can new Epix Pro watches already be associated with another account? Could this be the reason for the problem, we‘re facing with the maps?

Chris said:

„Previously Paired Device“

The "Previously Paired Device" error message is a known issue but there are no details on the tracking case so I am unsure if it would have anything to do with your new Canada Topo Center map issue across both watches.

With the map issue taking place on both watches, let's get them into the same tracking case and it will get escalated to our engineering team.

I am sending you a Private Message. When you are signed-in to the forums, check the top right corner to the right of the lightning bolt Notifications icon.

I found a solution. There was a conflict between the Topo Map North America and the Topo Map Canada Central. Just disabling the North America map on the watch didn’t resolve the issue. After uninstalling the North America map, the Canada Central map works fine.