Hi there,
I'm writing to share an experience I recently had with my Epix Pro (Gen 2), one of Garmin's premium watches designed to deliver accurate health and fitness measurements.
Today during my run I encountered a concerning issue with the heart rate monitoring function that I'd like to bring to your attention. There was a significant discrepancy in my heart rate readings, which I believe is indicative of a problem with the heart rate monitoring feature on my device. To provide a clear picture, I've attached images of both my heart rate chart and pace chart from the run in question.
The issue manifested as follows:
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In the first half of my run, my heart rate readings were consistently below 130 BPM, despite putting in a full effort. My typical heart rate during this level of exertion is around 150-160 BPM.
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Suddenly, at a single moment, my heart rate measurement jumped to 150 BPM and remained at that level for the duration of the run.
The attached image shows that this jump in heart rate occurred while my pace remained stable. It's a small proof that there was no corresponding change in physical activity that could explain such a spike in heart rate.
I'd like to emphasize that I took special care to ensure the watch was properly positioned and that my wrist was clean before starting the run. The Garmin Epix Pro is designed to excel in providing accurate health and fitness measurements, which is why I find it unacceptable that a simple and crucial measurement like heart rate could be so far off the mark.
As a user of one of Garmin's top-tier devices, I expected reliable and precise heart rate monitoring, especially during workouts.
If any other users have encountered similar issues or have suggestions for troubleshooting, I'd greatly appreciate your insights. But mostly I'd like to hear from Garmin's support about that matter. If there is no guarantee that a watch with this price-tag can make the simplest measurement right, while being in ideal conditions (tight strap, not extreme weather etc) then what's the point of having it in the market?
I mean, there is a point, since people like me buy it, but I guess it will not continue for long if your performance remains that bad.
Cheers
