Brightness problem on Epix Gen 2 Sapphire since the 2 last updates

Since the 11.28 (not sure) and the 13.22 I have brightness problems on Epix Gen 2:

- at boot, brightness level is correct

- during outdoors activities, barely readable in shadows (impossible under direct sunlight)

Tried to:

- change brightness levels during activities: no effect

- soft reset: no effect

Issue seems very similar to this one (no working solution in the thread) and hard reset seemed to have no effect either.

So do I have to try a hard reset or do I have to go back to a previous software version or would you have others solutions in mind that doesn't erase all the data ?

Top Replies

Garmin - Chris over 1 year ago +2 verified

I am sorry there is an issue. I do highly recommend you try resetting to defaults. If your issue continues, your watch will need to be exchanged through Outdoor Product Support in your region.
Andrew over 1 year ago +2

Sadly, I’m having the same issue on my sub 30 day old Epix Pro 47mm.

called support, and the only option is to return it (they made an exception I guess, because I’m at like 28 days) or to do an…
pxl over 1 year ago in reply to Garmin - Chris +1

Garmin - Chris, I am not sure about this.

This seems to be exactly the same issue that affects every garmin oled watch now: in activities the display dims and you hardly can see until the next gesture.
…

All Replies

+1 Garmin - Chris over 1 year ago

I am sorry there is an issue. I do highly recommend you try resetting to defaults. If your issue continues, your watch will need to be exchanged through Outdoor Product Support in your region.

0 Smallville2106 over 1 year ago

I’m having the same issue.

0 Garmin - Chris over 1 year ago in reply to Smallville2106

I am sorry you have the issue. Please reach out to Outdoor Product Support in your region.

0 rsteudle over 1 year ago

Have a brand new EPIX gen2 Pro 51 with similar brightness problems. I switch to full brightness but if i wake up the screen again its half brightness but configured is still full brightness. I did reset and hard-reset but no success.

0 Garmin - Chris over 1 year ago in reply to rsteudle

rsteudle

Since you have a new Epix Pro, I have sent you a Private Message. When you are signed-in, check the top right corner to the left of the lightning bolt notifications icon. Thank you.

0 darisg over 1 year ago

Is there an ambient light sensor on epix pro 51 ? even if i set display for general use at highest brightness, when i am at an environment with dim light, when i wake the AOD it does not going to full brightness but dimmer... if i turn a light source direct at display then it is going to full brightness...

0 rsteudle over 1 year ago in reply to darisg

the same thing happens to me too.

0 Garmin - Chris over 1 year ago in reply to rsteudle

darisg and rsteudle

Yes. The Epix Pro has an ambient light sensor that dictates whether your brightness will turn up so you can properly read your watch in bright sunlight or not needing it as bright when it is dark.

This Support Center article goes over the Ambient Light sensor:

- Battery Life Assumptions for the Epix Pro (Gen 2)

0 rsteudle over 1 year ago in reply to Garmin - Chris

Ok, good to know. But i me case i would say it is not working. In Sunlight i can NOT read me watchface. No way. Its way to dark. I have also the Epix gen2 47mm since about 8 Month. This watch is way brighter and easy to read i sunlight. I think it is not only a ambient light problem. The brightness is all over bad, at least on me watch, unfortunately.

0 Limaxz over 1 year ago in reply to Garmin - Chris

Hi! I have the same issue as @rsteudle on my brand new Epix gen 2 Pro 51mm.