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Issue with TrainingPeaks workouts syncing to Garmin watch

ranro
over 2 years ago

I’ve got an Epix (gen 2) and noticed that workouts from TrainingPeaks are incomplete when they sync to the watch.

For example, today was a run that had some repeat intervals. Usually the watch would prompt me through those when doing the workout, but today it only gave me the one hard interval—no repeats.

If I view tomorrow’s workout on the watch via the training calendar, it is supposed to be a Fartlek run with 8 repeating intervals (as shown in TrainingPeaks), but the watch only shows 4 steps.

Is anyone else having similar issues? I only started having this problem today as I executed a similar workout from TrainingPeaks last Friday. I seem to recall applying a Garmin update to my Epix since then:(

I opened a case with TrainingPeaks, but they haven’t been able to resolve it yet. I can’t figure out if it’s a TrainingPeaks issue or a Garmin issue. 

  • 0 over 2 years ago

    For rhe first time ever I had a similar issue yesterday.

    That was from a workout created in Connect and added to the calendar. A 12 times 1min interval became a warm-up and one 1min, without the repeating.

    It's visible when reviewing in watch, but didn't do that of course:(

  • 0 over 2 years ago

    Yes, i have a similar issue with Garmin Coach, instead of 4 steps in the phone, it shows only 2 in the watch.

    Owners of Fenix7 face the same problem. 

  • 0 over 2 years ago

    I noticed the same issue yesterday on a cycling training and repeated today. Workout only shows half of the steps in in the calendar. 

    The same workout started from the workout library works properly.

  • 0 over 2 years ago

    I've experienced the same problem yesterday (unresolved) with Garmin Coach. Not all workout steps are shown on the watch. Therefore unable to complete scheduled workouts. Very frustrating. Garmin: please resolve ASAP.

  • 0 over 2 years ago

    I've experienced the same problem yesterday (unresolved) with Garmin Coach. Not all workout steps are shown on the watch. Therefore unable to complete scheduled workouts. Very frustrating. Garmin: please resolve ASAP.

  • 0 over 2 years ago

    Thanks for the replies, everyone. It’s somewhat reassuring to know it’s not just me with the problem. Now what do we need to do to get Garmin to resolve the issue?

  • 0 over 2 years ago in reply to Clive

    That wasn’t the case for me. I suspect it has something to do with how the workouts get synced and written to the watch. 

    A TrainingPeaks Fartlek workout from two weeks ago still shows up properly (with the interval repeats) when I view it on the watch. But at some point later and future workouts with interval repeats started having/showing the issue. 

  • 0 over 2 years ago

    Having the same issue with fenix 7x and garmin coach plan! Frustrating!!!

  • 0 over 2 years ago in reply to ranro

    I’ve been working with Garmin support this morning.  In order to be sure it gets priority, the more people that contact support the better.

    My case number is PSC-414022.

    The last thing they had me do was send a screenshot of my TrainingPeaks workout, a screenshot of how the workout appears in Connect, and screenshots showing that it only sees half of the workout steps on the watch itself.

    ETA: they also had me upload my Garmin Connect iOS diagnostic logs.

  • 0 over 2 years ago

    Hey everyone, cross posting a possible temp solution I found: Okay so I have been playing with this a bunch. My full workout will execute if I remove ALL notes from the workout. For example, for a warm-up I might include a note that says (3 miles + strides), but I end it with a lap button press. When I remove the note (leave it blank) and any other notes in the entire workout, the workout loads to the watch correctly. I've include two screenshots for reference of the warm-up.