Problem - timer loop

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Hi Garmin users,

since yesterday, my epix started suddenly to go in a sort of loop between home screen and timer (I attach a video).

I made a soft reset and then it went to the “default settings loop”, a problem that I see common for epix and that I already get once (that time, I had to return the watch; current epix is my second…).

Luckily, after several attempts, I’ve been able to reset and - a part the annoying stuff for resettling everything - the watch worked till few minutes ago when problem reappered.

I went through a new soft reset, this time working with no “loop” but I don’t know if and for how long this will last…

Anyone of you had same problem? I have the long press of back button as a shortway to timer: could be here the problem? I had this since months, and never had problems. In any case I removed.

Finally, I’m very disappointed with Garmin: this is my second epix after a first replacement 6 months ago and I don’t think is normal to have all this bugs. I had an AW before for 3 years and never had a problem. My wife was evaluating to move from AW to a Venu2plus but she’s now much colder on this…

have a good day!

  • Sorry, it seems the video is not visible, I try to re-attach in mp4 format, hope it works now

  • Update: Epix in tilt, I guess is the (well known) problem of the back button locked. Made soft and hard reset, but the watch is now in the “default settimgs loop”, as happendes to my previois Epix.

    So I need to get in touch with Garmin support, for the third replacement Rolling eyes