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Unable to install Spotify

Hello folks,

I'm trying to install Spotify on my new Garmin Epix Gen2 but I receive the message that I have to make an update of my watch. But when I'm looking for an update I have the info that my firmware is up to date (8.45)

Please see attached printscreens.

What is the actually firmare version? If mine is not the right one, how can I manually install this update?

Thanks in advance for any answers

Best regards
Pascal

0 jaamgans over 2 years ago

on the watch long press the menu button (left middle), then use the up button (left middle)- one press,to scroll to system, press start button (right top) to select - press up button (left middle) - press start (right top) to go into About . Should show unit ID number and software version. Is that 11.28 or is it 8.45 or something else?

If 11.28 see this link: https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/epix-2/328260/v11-28-missing-morning-report-or-connect-iq-says-software-is-not-up-to-date

As you watch firmware isn't current version of 11.28 it needs updating, however if Express is showing 8.45 and watch is showing 11.28 there is an issue - see above link as to how to resolve. If watch and Express are showing 8.45 you just need to update watch to 11.28 - once updated you should be able to uninstall spotify.

0 5514084 over 2 years ago in reply to jaamgans

Hello Chris,

After contacting the support here in Switzerland here is what I was asked to do and it worked:

[removed by moderator]

Hope this will help other people.

Best regards
Pascal

From moderator: 5514084 Due to the possibility of this causing adverse effects, we request that this information remain off of Garmin's public forum. Please contact Product Support for specific details.