No training status or VO2 Max being recorded

Hi everyone, 

My epix 2 is not recording VO2 Max data and I have no training status. I run three times a week and meet the requirements for VO2 Max data to be recorded.

I have had a look on Garmin Connect (web version) and added in an image of the page showing the results. 

I have done a reset of the watch to default settings. 

Does anyone know if there is anything that can fix this please? I have contacted Garmin but no response yet.